Subway

3.8
179 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Phoenix Subway® Restaurant at 9602 N. Metro Parkway West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9602 N. Metro Parkway West, Phoenix, AZ
85051, United States

Hours

Reviews

3.8
179 reviews
5 stars
89
4 stars
32
3 stars
17
2 stars
12
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were friendly and helpful, while others were reported as rude and disrespectful.

Food Quality

Inconsistent food quality; some customers praised the freshness and taste, while others complained about poorly made sandwiches and missing ingredients.

Cleanliness

Concerns about cleanliness and hygiene practices, including improper glove use and unsanitary conditions.

Service Speed

Long wait times reported due to insufficient staffing, leading to customer frustration.

Value for Money

Customers expressed dissatisfaction with pricing, feeling that the quality did not match the cost.
  • JS
    Joyce Sellers
    Nov 10, 2025
    5.0
    The young man was so nice. Helped me on my order & i recommend this Subway at Wslmart Metro. Thank you for your kindness young man!!!
  • MS
    Melanie Serrano
    Oct 26, 2025
    1.0
    First and last time I order from this subway. I ordered a Spicy Italian and when the employee made a mistake by adding an ingredient I didn't request, they removed everything and just continued the process. I told him it was fine and to leave it as it is. I couldn't see him removing everything because I was already at the register. I come home and it's just bread with a few cold cuts. Are you kidding me?
  • GS
    Gloria Scroggins
    Oct 10, 2025
    1.0
    the people that work in that store do not change their gloves the make sandwiches over and over wearing the same gloves they ring up items on the cash register without changing their gloves nd go back to continue making sandwiches a worker was asked to change their gloves and tgey responded “what for” these wirkers went to the back got food touched their clothes rubbed their forehead and still made sandwiches with the same gloves on….alot of cross food contamination…if you want to get sick this is the perfect place to do so
  • PS
    Patrick Standish
    Aug 22, 2025
    1.0
    I've been coming to this Subway for years this is the first time that I've had a problem with somebody there I guess his name is Julian this is the second time he's been overly disrespectful he acts like me ordering a sandwich is ruining his day like he's going out of his way probably not the type of employees you need for your establishment

Frequently Asked Questions About Subway

What are the regular operating hours for Subway at 9602 N. Metro Parkway West?

Subway is open every day from 8:00 AM to 9:30 PM at 9602 N. Metro Parkway West, Phoenix, AZ 85051.

Does this Subway location offer delivery services?

Yes, this Subway location offers delivery services for your convenience.