Service Quality
Customers frequently reported issues with order accuracy and slow service, with many expressing frustration over receiving incorrect or incomplete orders.
Food Quality
There were numerous complaints about food being old, cold, or poorly prepared, with some customers noting that items tasted reheated or stale.
Staff Attitude
While some reviews praised the friendliness of the staff, others highlighted a lack of professionalism and training among employees, leading to inconsistent service experiences.
Cleanliness
Several customers mentioned cleanliness issues, particularly with the bathrooms and food preparation areas, indicating a need for better maintenance.
App Experience
The mobile ordering app received mixed reviews, with some customers appreciating the convenience while others reported issues with order accuracy and customer service.