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Sonic Drive-In

4.0
(1906 reviews)

Business Details

3330 E. Thomas Ave., Phoenix, AZ
85018, United States
(602) 224-0830

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phoenix, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3330 E. Thomas Ave. for the ultimate SONIC experience!

Location

Sonic Drive-In
3330 E. Thomas Ave., Phoenix, AZ
85018, United States

Hours

Reviews

4.0
1,906 reviews
5 stars
939
4 stars
419
3 stars
278
2 stars
109
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Inconsistent food quality was noted, with some customers receiving cold or poorly prepared items, while others praised the taste.

Positive Experiences

Despite the issues, several reviews highlighted friendly staff and enjoyable food experiences, particularly with shakes and burgers.

Order Accuracy

Frequent complaints about incorrect orders and missing items were mentioned, indicating a need for better attention to detail.

Cleanliness and Atmosphere

Some customers appreciated the cleanliness and appealing atmosphere, while others pointed out issues with the location's condition.
  • MF
    Matthew Flansbaum
    1 day ago
    1.0
    When you guys get a Uber Eats order, can you please read the order? You have sent me the wrong drink so many times I am getting pissed off. It’s not hard. I think you guys owe me a major refund for all the delivery fees you’ve cost me and the tips I paid out for the wrong item. It’s not the driver’s fault, it’s your fault. Never doing business here again.
  • LF
    Linda Fitzgerald
    6 days ago
    5.0
    The cashier and server were both very kind. My food and creme slush were amazing.
  • CG
    CC G
    Feb 15, 2026
    5.0
    Always good
  • TT
    Taylor Tobias
    Jan 28, 2026
    5.0
    All about the ice cream !
  • CS
    Camdyn Strickland
    Jan 13, 2026
    1.0
    If I could give zero stars for this experience I would I order from here usually and nothing is off so I'm not sure if it's the workers or the manager on duty but I had made my drink order on the app added extra cherries, strawberries, and light ice I get my drink which is filled to the brim with ice and almost no strawberries at all which I paid for extra ss in both mine and my fiances drinks and each of them had almost none and extra ice so I decided to go back on a whim because I didn't even want to drink it at that point and really just wanted what I paid for I politely explained what happened and one of the managers came out took my original drink and receipt which had my correct order and remade my drink and once again wrong except now I had a drink that has no cherries at all which I paid for and less strawberries than before I'm not sure if this is because I went back and asked them to remake it and they got upset or if they are just not able to read the receipt because it was twice in a row messing up and the second time it was somehow even worse... very disappointing and careless. DO NOT COME HERE

Brand Certified Facts from Sonic Drive-In

Sonic Drive-In partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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