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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phoenix, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6724 West Thomas Road for the ultimate SONIC experience!
Many customers reported poor interactions with staff, including rude behavior and difficulty placing orders.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Food Quality
Mixed reviews on food quality, with some items praised while others were described as cold, burnt, or of low quality.
Speed of Service
Customers expressed frustration with long wait times and slow service, particularly during busy hours.
Positive Staff Interactions
Despite the negative feedback, some customers highlighted friendly and helpful staff members.
RH
Robert Hensinger
6 days ago
5.0
I use the app. It's wonderful!
BH
BOSS HOGG
Feb 17, 2026
5.0
I wish the presentation for the two cheeseburgers and the drinks was more presentable as you can see through the burger together but at the same time I have to get and go quick I have to be at work ASAP I don't have any BS I got to be there fast so it's kind of double-edged Sword but you should have the burgers put together nicely nice and pretty like to eat. You can't go wrong with a tater tots at Sonic the ocean water is always a sweet treat and the cheeseburger is pretty good you know the American hot dogs good that she said cheese dog is even better with onions and cheese the drinks are always nice cold the shakes are pretty good but the greens are better and I like the jalapeno poppers the corn dogs are really good two corn dogs and a drink for five bucks two cheeseburgers and a drink for seven bucks or 8:00 is good the service is always nice people are always friendly that work there is people don't pull up to the stop sign for the car hop to come out to their vehicle they stopped at the door through people got places to go people to see people to feed so they need to get and go as soon as possible
JH
Judie Hull
Jan 22, 2026
1.0
They do not like to answer any of the ordering stations. Why have them and not use them. Poor interaction with the staff.
JD
Jakob Dodd
Dec 30, 2025
5.0
The soft pretzels with cheese are bomb and so are the cherry limeades.
JB
John Barrett
Dec 17, 2025
2.0
Cheap food but it does in a pinch. Rough area the gotta charge your card before handing you food cause having your card is not enough. but only went thru drive thru. They seem to have trouble finding the right vehicle that ordered the food. Kids like the sonic blasts. Ice cream is always available machine is never broken.