Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phoenix, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6724 West Thomas Road for the ultimate SONIC experience!
Location
Hours
Reviews
4.0
1,654 reviews
5 stars
824
4 stars
376
3 stars
202
2 stars
70
1 star
182
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude interactions and long wait times.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Feedback on food quality was mixed; while some enjoyed specific items like slushies and shakes, others complained about cold or poorly prepared food.
Management Issues
Several customers noted poor management and training, contributing to service delays and order mistakes.
Pricing Concerns
Customers expressed that food prices were high relative to quality, with some feeling that the value did not meet expectations.
- JDJakob DoddDec 30, 20255.0The soft pretzels with cheese are bomb and so are the cherry limeades.
- JBJohn BarrettDec 17, 20252.0Cheap food but it does in a pinch. Rough area the gotta charge your card before handing you food cause having your card is not enough. but only went thru drive thru. They seem to have trouble finding the right vehicle that ordered the food. Kids like the sonic blasts. Ice cream is always available machine is never broken.
- LLLisa “Laydeecas”Nov 13, 20255.0I go to Sonic 3 to 4 times a week ..... Mostly for the ice. 🤭🤭. But at least 1 or 2 visits I'll get something else. Mozzarella sticks are Da Bomb. They have REALLY good Marinara too, believe it or not. Coney Dog is also super yummy. Their bread twist with cheese is freaking awesome BUT ONLY if they don't overcook/hear the twist. Lol. Peanut. Utter shake with extra PB? Yes please!!! Can't leave without some type of ice cream. Tons of choices 😉. I don't see the same faces often. There is 1 or 2 staff members that I have seen more than once but then I see new faces pretty regularly. So far tho, all have been polite and no order screw ups so keep up the good work!
- NNneci niteOct 12, 20251.0who in their right mind puts a pretzel in the bag and forgets the cheese?
- MMMeghan MillerSep 10, 20253.0The young lady that took my order Anastasia was such a friendly surprise! I can tell she really takes her job seriously and you all should feel lucky to have such customer service! The food was not the best but I really appreciated the rush to get it out to me ❤️