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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phoenix, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4740 E. Baseline Rd. for the ultimate SONIC experience!
Customers reported a mix of friendly and helpful staff, but also noted issues with slow service and incorrect orders.
Food Consistency
While some customers enjoyed the food, others experienced problems with incorrect orders, burnt items, and inconsistent quality.
Drive-Thru Experience
Many reviews highlighted long wait times and difficulties with the drive-thru ordering process.
Positive Staff Interactions
Several customers praised specific staff members for their exceptional service and friendliness.
KD
Kate D
1 day ago
1.0
If there’s one restaurant I absolutely do not recommend, it’s Sonic Drive-In.
If you’re looking for good service, respectful treatment, and decent food — this is not the place. One star.
You might get a polite smile at first, but don’t be surprised if you end up waiting 10 minutes with no updates and no attention. And if you try to ask about your order, be prepared to be ignored again. A smile means nothing if there’s no actual service behind it.
If you’re running a service business, you need to actually provide service. Experiences like this make customers never want to come back. There’s no sense of care, no urgency, no feeling that you matter as a guest.
Some places honestly shouldn’t stay open if this is the level of service they provide. When you compare it to places like Chick-fil-A — where employees consistently smile, try to help, and make you feel welcome — the difference is obvious. There, you feel like a valued customer. At Sonic, you feel invisible.
This is not the place where you’ll receive anything extraordinary — unless you count a fake smile and wasted time.
MA
Michael Allen
Jan 26, 2026
5.0
Nice people, helpful, as good as other Sonic locations
SD
Stephen Delci
Jan 21, 2026
5.0
Reece is a master of his craft amd the pride in his work shows
JB
Jay B
Jan 11, 2026
1.0
Waste of time and money. Food sucks, workers are lazy and dont care.
EL
Estrella Lopez
Nov 17, 2025
5.0
I just wanna say that I am never disappointed when I come to the sonic on 48st and Baseline. Everyone is always super friendly, in a great mood and my order is always on point. Love coming to this spot anytime of day is a great time.