Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phoenix, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 10210 West Indian School Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,743 reviews
5 stars
742
4 stars
384
3 stars
210
2 stars
112
1 star
295
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely long wait times, often exceeding 30 minutes for simple orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.
Food Quality
Many customers complained about receiving cold, overcooked, or stale food, leading to dissatisfaction with their meals.
Customer Service
Several reviews mentioned poor customer service, including unresponsive staff and lack of management oversight.
Location Issues
The physical appearance of the location and broken signage contributed to a negative perception among customers.
- CMCalypso MoonDec 23, 20251.0This was one of the worst experiences I had at fast food. I was told that I couldn't make two separate transitions at the dining stalls so I drove around to the drive through window. I placed my order i gave the worker a 20 and my debit card...I told him the rest can be deducted from my card the order was 25 and change...He said he can't do that...he literally can't do that. I said well split the order like I originally wanted...he got pissed and slammed the window in my face. He came back with our items...I asked for his name and supervisors name...he said you got your order now goodbye and slammed the window again...The manager on duties name is Andrea....this employee needs to understand what customer service is...by the way he forgot one of the drinks...smh. if I could give less stars I would...I don't understand why people think they can just be rude in a customer service position. There were several ways he could have problem solved to retain our business but instead acted like he was doing US a favor. Sonic you lost 6 customers today...
- CRChris RobinsonDec 23, 20254.0Food was hot and fresh just no bacon
- NNNitoDec 20, 20255.0are u guys hiring at this location?
- LKLilli KingNov 29, 20255.0Amare was very helpful. There was a slight mistake on our drinks and we forgot to order our sauces, and he was exceptionally patient, friendly, and helped us swiftly resolve these issues.
- OSOlivia stanleyNov 27, 20251.0Got my drink and was about to drive away when an employee came up to my car and confiscated it. They told me they gave me the wrong one initially. I had already started drinking it. The only difference between the drink that I was brought and the only that I had was whipped cream. The entire interaction was incredibly bizarre and wasteful. I know that drink went straight into the trash after. Avoid location.