Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phoenix, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7440 Jesse Owens Pkwy for the ultimate SONIC experience!
Location
Hours
Reviews
3.9
1,488 reviews
5 stars
685
4 stars
338
3 stars
203
2 stars
84
1 star
178
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times and poor service, particularly at the drive-thru and stalls.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold, overcooked, or poorly prepared items.
Customer Service
While some reviews praised friendly staff, many others noted rude behavior and lack of responsiveness from employees.
Mobile App Problems
Several customers experienced issues with the mobile app, including bugs and order inaccuracies.
- ALAngelica LoyaDec 2, 20251.0Waited at the drive thru, no one answered. Pulled up to the stall and they took forever to answer, and it wasn’t event busy.
- NBNunyas BusinessNov 14, 20251.0I hate to even give 1 star. You guys are the worst. I just drank what appears to be a napkin from my coffee drink or food knows what else. Hell you can't even melt cheese!!! I didn't know why I continued to go back but you have finally succeeded is driving me away. Enjoy that 20 bucks because it's the last you will ever see from me. Im I'm sure there will be no response because none of your employees care including the corporate ones!!!!!!
- KSKen SpauldingNov 13, 20252.0Service i fine but thier app always has a bug. They've introduced honor pricing when issues pop up
- AAanna aguirreNov 1, 20251.0This is ridiculous! I don’t understand why they are so stingy with the chili and this isn’t the 1st time it’s almost every time!!! I’m so over it I’m wasting my money at this point! Get your ish together sonic employees.
- TTTariOct 30, 20251.0This is the WORST sonic By far.. It never fails, every time I try to go back and order something they fail.. Their customer service is HORRIBLE.. I called the customer service number. I was told I would get a call from a general manager.. long story short its been 9 weeks. I called the 1st 3 weeks to let them know I still haven't received a call. They just dont care.. they want to take your money. Take a long time to make your order. Then they will do everything in their power to get it incorrect. Then when you ask to correct it they act like you stole from them. I work around the corner from this place.. I rode woth my coworker today for a simple ice cream.. To sum it all up.. we ended up a Burger King for a ice cream because sonic can't even get an ice-cream order right.. its terrible..Just throw the whole place in the trash.. look how the burned my corndog.. I beat this on my dashboard and it didnt budge.. JUST TERRIBLE