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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Phoenix, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7440 Jesse Owens Pkwy for the ultimate SONIC experience!
Numerous customers reported long wait times and poor service, including unresponsive staff and incorrect orders.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about greasy items, incorrect portions, and cold food.
Friendly Staff
Despite service issues, some customers praised the friendliness and helpfulness of certain staff members.
Mobile App Problems
Customers experienced issues with the mobile app, including bugs and incorrect order processing.
Overall Experience
Mixed reviews overall, with some customers expressing satisfaction while others vowed not to return due to repeated negative experiences.
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Daphne Davis
Feb 18, 2026
5.0
Great customer service great fresh food
LL
Lizet Lemus
Feb 2, 2026
1.0
Orders 3 drinks and I sat there for almost 30 mins and never got my drinks terrible service
MM
Mary-Mo
Jan 24, 2026
5.0
Came here for some late night snacks. Service was good, fast and easy. The girl who brought us our food was nice. Will definitely be coming here again.
GH
Grant Hebert
Jan 24, 2026
1.0
This Sonic’s customer experience absolutely sucks! I just went through the drive thru. I ordered a slush then the lady ended the convo. When I was trying to ordered some food for her order no one responded to me. So then I get to the drive thru and let her know I wanted to add a burger and that I was trying to tell her but no one answered.
She looked like she was in a rush and not attentive at all.
She came out with the slush but didn’t even give it to me. And asked what burger I wanted. I told her and she said she would be right back. Then 15 mins go by and she comes out with a bunch of food, forgot to put my burger order in, didn’t give me a slush still and then proceeded to give the car behind me food. Then she said she had to go back in to place my order.
I was extremely frustrated as I was hungry and wanted a slush really badly.
I told her I was leaving because ordering here was so difficult
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Venn Ferguson
Jan 23, 2026
5.0
I've never had bad experience at Sonic. This time I had ordered two Coney dogs customized on the app. I have to say that they are always good but this time they seemed like they were put together very well. As I had added a tomato it was thoughtfully placed on both hot dogs and it was actually quite delicious.
The young lady who brought my order to the car was very pleasant.