Smashburger

4.2
990 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
2415 E. Baseline Rd., Phoenix, AZ
85042, United States

Hours

Reviews

4.2
971 reviews
5 stars
553
4 stars
224
3 stars
81
2 stars
30
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive staff, with specific mentions of employees like CJ, Amy, and Brianna for their excellent service.

Food Quality

The food received high marks for being delicious, fresh, and well-prepared, with particular highlights on the burgers and sweet potato fries.

Cleanliness

The restaurant was frequently noted for its cleanliness and inviting atmosphere, contributing to a positive dining experience.

Order Accuracy

There were mixed reviews regarding order accuracy, with some customers experiencing issues while others reported their orders being made correctly.

Negative Experiences

A few customers reported poor service experiences, including being ignored or receiving incorrect orders, which impacted their overall satisfaction.
  • MS
    Maria Sowinski
    3 days ago
    5.0
    Excellent customer service! Chad is incredibly helpful and friendly—he really leaves a great impression of the place.
  • LL
    Lena
    Jan 2, 2026
    5.0
    I loveeee the food and the cashier was very nice!
  • JH
    James Hall
    Dec 30, 2025
    4.0
    Great customer service, very friendly. Food was good and filling!
  • AK
    Ashley Keen
    Dec 22, 2025
    1.0
    asked for no cheese and please add onion. i got no onion and put cheese. there was no one in there but me
  • AJ
    Andrea Johnson
    Dec 11, 2025
    5.0
    Im so in love with this places food! Tried it a month or two ago and can't stop going. Besides you pay less or the same amount for McDonald's and taco bell and Wendy's yada yada you know for quality amazing delicious food. Sweet potato waffle fries. Don't get me started or I'll be back there again today. Lol lol lol lol

Frequently Asked Questions About Smashburger

What type of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours for Smashburger?

Smashburger is open daily from 11:00 AM to 8:00 PM for in-store dining and from 11:30 AM to 7:30 PM for delivery services.