Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and attentive staff, with specific mentions of employees like CJ, Amy, and Brianna for their excellent service.
Food Quality
The food received high marks for being delicious, fresh, and well-prepared, with particular highlights on the burgers and sweet potato fries.
Cleanliness
The restaurant was frequently noted for its cleanliness and inviting atmosphere, contributing to a positive dining experience.
Order Accuracy
There were mixed reviews regarding order accuracy, with some customers experiencing issues while others reported their orders being made correctly.
Negative Experiences
A few customers reported poor service experiences, including being ignored or receiving incorrect orders, which impacted their overall satisfaction.
MS
Maria Sowinski
3 days ago
5.0
Excellent customer service! Chad is incredibly helpful and friendly—he really leaves a great impression of the place.
LL
Lena
Jan 2, 2026
5.0
I loveeee the food and the cashier was very nice!
JH
James Hall
Dec 30, 2025
4.0
Great customer service, very friendly. Food was good and filling!
AK
Ashley Keen
Dec 22, 2025
1.0
asked for no cheese and please add onion. i got no onion and put cheese. there was no one in there but me
AJ
Andrea Johnson
Dec 11, 2025
5.0
Im so in love with this places food! Tried it a month or two ago and can't stop going. Besides you pay less or the same amount for McDonald's and taco bell and Wendy's yada yada you know for quality amazing delicious food. Sweet potato waffle fries. Don't get me started or I'll be back there again today. Lol lol lol lol
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the operating hours for Smashburger?
Smashburger is open daily from 11:00 AM to 8:00 PM for in-store dining and from 11:30 AM to 7:30 PM for delivery services.
Does Smashburger offer delivery and takeout options?
Yes, Smashburger provides both delivery and takeout services, with no-contact delivery available and order and pay ahead options.
Is Smashburger family-friendly?
Yes, Smashburger welcomes families and offers high chairs and a children's menu to accommodate younger guests.
Does Smashburger offer vegetarian options?
Yes, Smashburger serves vegetarian-friendly menu items to cater to different dietary preferences.
Where is Smashburger located?
Smashburger is located at 2415 E. Baseline Rd., Phoenix, AZ 85042, USA, near the intersection of 24th & Baseline.
Can I order Smashburger through a mobile app?
Yes, you can order Smashburger through their app available on the Apple App Store which allows you to view the menu and place orders.
What nearby places can I visit before or after dining at Smashburger?
Near Smashburger, you can visit Chipotle Mexican Grill for Mexican cuisine, Zoyo Neighborhood Yogurt for frozen treats, or relax at Red Nails And Spa or Sport Clips Haircuts for grooming services.
How can nearby transport options help me get to Smashburger?
The nearby Baseline Road & 16th Street transit stop provides convenient transportation access to Smashburger, making it easy to reach the location via public transit.
Are there other fast food options near Smashburger?
Yes, in the area, you can also find fast food restaurants such as Jersey Mike's Subs, Raising Cane's, Taco Bell, Chick-fil-A, and Ono Hawaiian BBQ offering a variety of flavors and cuisines.