Smashburger

4.2
1579 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
3121 W Peoria Ave., Phoenix, AZ
85029, United States

Hours

Reviews

4.2
1,559 reviews
5 stars
947
4 stars
302
3 stars
137
2 stars
64
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Ramses, Maddy, and Chris, received high praise for their friendliness, attentiveness, and helpfulness.

Food Quality

While many customers enjoyed the burgers and fries, there were mixed reviews about the greasiness and seasoning of certain items.

Cleanliness

Some reviews noted that the restaurant could improve on cleanliness, particularly regarding tables and the dining area.

Service Speed

Several customers experienced long wait times for their food, indicating a need for better staffing or management during busy periods.
  • HP
    Horizon PTA
    Dec 29, 2025
    5.0
    Dymitrea was our waitress and she went above and beyond. We ate inside and I’m not able to eat a lot of food at one time and I saw the rosemary taters, but I chose not to order bc I wouldn’t be able to eat them and made a comment that I’d have a couple of my husbands fry’s. I ordered my custom burger on lettuce, to ensure I could eat it all and bless this child, when she brought my order, she brought me a small side of the taters to try! She said they had a few leftover from an order and didn’t want me to pass up an opportunity to taste these great tater tots. Well not only was my burger great, but those rosemary tater tots were amazing! My husband’s fry’s were delicious as well, but those tater tots were delicious!!! Needless to say, we passed her a special tip and I wanted to post this review to not only brag about the food but Dymitrea. She didn’t have to do this but made a choice to make my evening. Thank you again! If you’re corporate and see this review, make sure you treat her good bc we both know how difficult it is to get employees that know how to represent your establishment. She is the reflection of what everyone that works in the food industry should work to be like. I wish her great success in her life. Great job done to both Smash-burger & Dymitrea. ( I hope this is her name, as it was the only name on our ticket) store #1357, 12/29/25 @ 5:29PM
  • MA
    Maria Amparan
    Dec 29, 2025
    5.0
    35th and Peoria location never disappoints. D is amazing. She was patient with me since I don’t really eat smash. Very professional and friendly. She would be the reason I would only go to this location
  • DD
    Danny
    Dec 27, 2025
    4.0
    Came here to switch it up from our typical In-n-out or Shake Shack rotation. No complaints. Tried the Jalepeño Smash and Classic Smash, with the unusual but decent brussel sprouts side. Tender meat and heavily seasoned. Food was good overall, with standout service from Maddy compared to what you’d expect at any other burger spot. We’ll probably be back again.
  • DD
    Dee
    Dec 27, 2025
    5.0
    Had the pleasure of placing my order with Chris. He greeted me as he was getting orders prepared to go out. My order was in and I was out the door in under 10 minutes. But not before Chris thanked me and wished me a Happy New Year. Great personality! He made the atmosphere and the service! Burgers and fries were hot and fresh. Great food! ** I was sharing my great experience at this location with my husband and before I could even mention a name, he said “was his name Chris?” ** Thank you for such great customer service and a genuine experience!
  • JC
    Joseph Cocchiola
    Dec 23, 2025
    1.0
    Other than waiting a 1/2 hour for my food, . When it came it was beyond greasy. Not sure if it was just my food or what. But I will not be returning. On a lighter note the girl who took my order was great and she was very apologetic about how long it took. I simply told her I understand not to worry about it. But in my opinion if you make someone wait that long for there food at least make it good. Also I realize it is upper managements fault for not being equipped with enough employees and or enough equipment for turning around a higher volume of food if needed.

Frequently Asked Questions About Smashburger

What type of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, chicken sandwiches, salads, sides, and handspun Haagen-Dazs® milkshakes made with fresh, premium ingredients.

What are the operating hours of Smashburger?

Smashburger is open Monday to Thursday and Sunday from 10:00 AM to 9:30 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM.