Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
951 reviews
5 stars
524
4 stars
129
3 stars
81
2 stars
53
1 star
164
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the burgers and fries for being delicious and fresh, though some noted issues with over-seasoning and incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.
Staff Friendliness
While some customers experienced friendly and helpful staff, others reported unwelcoming attitudes and lack of engagement from employees.
Cleanliness
The restaurant's cleanliness received mixed reviews, with some praising the clean environment while others reported unpleasant odors and dirty facilities.
Order Accuracy
Several customers experienced issues with incorrect orders, leading to dissatisfaction and the need to return for corrections.
- SSSharNov 16, 20251.0I placed my order online and expect it to be ready at the time that I'm given. If its 5-10 minutes late, that's cool, I understand. But, my food was 30 mins late, and the girl who puts the food in the bag literally gave me attitude because I kept asking how much longer. She should really know how to talk to people.
- RGRobert GordonOct 29, 20251.0dont call in orders 1hour before they close WONT PICKUP PHONE SELFISH JUST WANT TO LEAVE EARLY ....LAZY
- KBKim BOct 29, 20251.0Staff doesn't pay attention and doesn't really care. The app was down when we were trying to order so my husband went to the restaurant to order directly. We ordered 2 burgers, one with a gluten-free bun that is $2 more. My husband brings the food home and finds no gluten-free bun on his, just the regular which he cannot eat. He drives back to the restaurant and shows them. It's 15 min till closing at this point. The lady at the counter doesn't apologize or seem to care. She just says, "We are closing soon so do you want us to remake it or just refund you the money". My husband didn't appreciate the lack of care so he took the refund and got food elsewhere. We submitted our feedback directly to Smashburger and we just got an email back saying we hope you give us another chance
- CBCBO BoboOct 25, 20255.0I just had the BEST burger EVER at this location, I want to thank Jeff the manager and his crew!! Thank you, I will definitely be back!!!!!
- GBGarrett BorneOct 23, 20251.0I wanted to get some smash burger. But when I walked in to this location, I was told that any order would take at least 35-45 minutes. Had there been any business there, I might have understood. But there was no one there eating. No one ordering food. I just don’t understand how any burger takes 35 mins to make. Felt more like the staff just wanted to scare off my business. And that’s exactly what happened. Five guys had no problem serving me and literally got home with food faster than 35 mins and they were also serving through a rush while also short handed on staff. Do better smash burger.
Frequently Asked Questions About Smashburger
What types of food does Smashburger serve?
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the opening hours of Smashburger at 950 E. Bell Rd.?
The restaurant is open daily from 10:00 AM. Monday to Thursday and Sunday until 9:30 PM, and Friday and Saturday until 10:00 PM.
Does Smashburger provide delivery services?
Yes, Smashburger offers delivery every day from 10:30 AM to 8:30 PM on weekdays and Sundays, and until 9:30 PM on Fridays and Saturdays.
Can I order Smashburger's food online or through an app?
Yes, you can order online via their website or through the Smashburger app available on the Apple App Store.
Does Smashburger have seating available inside and outdoors?
Yes, Smashburger offers seating both indoors and outdoors for customers.
Is Smashburger accessible for wheelchair users?
Yes, Smashburger has wheelchair-accessible entrance, parking, seating, and restrooms.
Does Smashburger serve breakfast, lunch, and dinner?
Yes, Smashburger serves breakfast, lunch, and dinner.
Are there any nearby restaurants where I can find different food options?
Nearby you can find Blaze Pizza for quick pizzas, Cafe Rio for Mexican cuisine, Yogis Grill for sushi and Japanese dishes, and Raising Cane's for chicken specialties.
Is there a coffee shop near Smashburger where I can get coffee or donuts?
Yes, Dunkin' is a nearby coffee shop and bakery where you can enjoy coffee and donuts before or after your meal at Smashburger.
What other services are available in the area around Smashburger?
In the vicinity, you'll find beauty salons like Arizona Hair Company and La Vie En Nail Spa, a boxing gym called TITLE Boxing Club Phoenix 9th and Bell, and convenience stores like 7-Eleven.