Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customers generally praised the burgers and fries, noting they were delicious and fresh, although some mentioned issues with over-seasoning and soggy fries.
Service Issues
Several reviews highlighted inconsistent service, with some staff being friendly and attentive while others were reported as rude or dismissive.
Cleanliness
While many customers noted that the restaurant was clean, there were complaints about unsanitary conditions in the bathrooms and a few instances of poor maintenance.
Order Accuracy
Multiple customers experienced issues with incorrect orders, leading to dissatisfaction and frustration.
Pricing Concerns
Some customers felt the prices were too high for the quality and quantity of food received.
MG
Marilou Garcia
Feb 20, 2026
5.0
Was good 😊
RH
Renee Heggem
Feb 17, 2026
5.0
Food and service is always good here. I love the burgers and the sweet potato waffle fries are so good!
TH
Tinamarie HewLen-Castro
Feb 6, 2026
5.0
Great burgers! Outstanding service. This was our first visit. Jeff was super awesome and took the time to walk us through the menu and make suggestions. Would definitely return!
MB
Mahogany Bello
Jan 27, 2026
5.0
Very clean and staff were nice and welcoming
MA
Mike Van Andre
Jan 25, 2026
1.0
Ordered two dogs as a meal. 11 minutes later, the fries didn't come out with the dogs. Counter person had to go back to the kitchen and dish up our fries.
It wasn't busy, one other couple was there, a couple of take out orders came and went.
I used their complaint url and gave them all the details. Now I get an email asking for a scan of the receipt. I'm not doing that.
I gave you enough info.
I'm not asking for a comp, coupon nor freebie.
A simple apology would've been enough, coupled with an assurance that you'll try to do better next time.
We're not going back.
Ever.
Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
What are the opening hours of Smashburger at 950 E. Bell Rd.?
The restaurant is open daily from 10:00 AM. Monday to Thursday and Sunday until 9:30 PM, and Friday and Saturday until 10:00 PM.
Does Smashburger provide delivery services?
Yes, Smashburger offers delivery every day from 10:30 AM to 8:30 PM on weekdays and Sundays, and until 9:30 PM on Fridays and Saturdays.
Can I order Smashburger's food online or through an app?
Yes, you can order online via their website or through the Smashburger app available on the Apple App Store.
Does Smashburger have seating available inside and outdoors?
Yes, Smashburger offers seating both indoors and outdoors for customers.
Is Smashburger accessible for wheelchair users?
Yes, Smashburger has wheelchair-accessible entrance, parking, seating, and restrooms.
Does Smashburger serve breakfast, lunch, and dinner?
Yes, Smashburger serves breakfast, lunch, and dinner.
Are there any nearby restaurants where I can find different food options?
Nearby you can find Blaze Pizza for quick pizzas, Cafe Rio for Mexican cuisine, Yogis Grill for sushi and Japanese dishes, and Raising Cane's for chicken specialties.
Is there a coffee shop near Smashburger where I can get coffee or donuts?
Yes, Dunkin' is a nearby coffee shop and bakery where you can enjoy coffee and donuts before or after your meal at Smashburger.
What other services are available in the area around Smashburger?
In the vicinity, you'll find beauty salons like Arizona Hair Company and La Vie En Nail Spa, a boxing gym called TITLE Boxing Club Phoenix 9th and Bell, and convenience stores like 7-Eleven.
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Certified February 22, 2026Yext Knowledge Graph
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