Smashburger

3.8
968 reviews

Business Details

950 E. Bell Rd., Phoenix, AZ
85022, United States
(480) 378-9060
https://smashburger.com/locations/us/az/phoenix/950-e-bell-rd

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
950 E. Bell Rd., Phoenix, AZ
85022, United States

Hours

Reviews

3.8
968 reviews
5 stars
536
4 stars
130
3 stars
82
2 stars
55
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff being friendly and attentive while others were reported as rude or inattentive.

Order Accuracy

Several customers reported issues with incorrect orders, leading to dissatisfaction and frustration.

Food Quality

The food received generally positive feedback, with many praising the burgers and shakes, although some noted issues with over-seasoning and temperature.

Cleanliness

While some customers found the restaurant clean, others reported unsanitary conditions, particularly in the restrooms.

Wait Times

Customers frequently mentioned long wait times for orders, both in-store and for pickups, which contributed to negative experiences.
  • TH
    Tinamarie HewLen-Castro
    Feb 6, 2026
    5.0
    Great burgers! Outstanding service. This was our first visit. Jeff was super awesome and took the time to walk us through the menu and make suggestions. Would definitely return!
  • MB
    Mahogany Bello
    Jan 27, 2026
    5.0
    Very clean and staff were nice and welcoming
  • MA
    Mike Van Andre
    Jan 25, 2026
    1.0
    Ordered two dogs as a meal. 11 minutes later, the fries didn't come out with the dogs. Counter person had to go back to the kitchen and dish up our fries. It wasn't busy, one other couple was there, a couple of take out orders came and went. I used their complaint url and gave them all the details. Now I get an email asking for a scan of the receipt. I'm not doing that. I gave you enough info. I'm not asking for a comp, coupon nor freebie. A simple apology would've been enough, coupled with an assurance that you'll try to do better next time. We're not going back. Ever.
  • CH
    Chris Heiman
    Jan 13, 2026
    2.0
    Zan screwed up our order. Wrong burger and no fries.
  • CR
    Christina Renault
    Jan 1, 2026
    5.0
    Zane had great customer service. He was so nice and made sure we had everything we needed. Great atmosphere!

Frequently Asked Questions About Smashburger

What types of food does Smashburger serve?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the opening hours of Smashburger at 950 E. Bell Rd.?

The restaurant is open daily from 10:00 AM. Monday to Thursday and Sunday until 9:30 PM, and Friday and Saturday until 10:00 PM.

Brand Certified Facts from Smashburger

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Certified February 08, 2026Yext Knowledge Graph
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