Fast Food RestaurantBurger JointAmerican Restaurant
Fast Foodies Know The Deal™. Rally's serves up world-famous seasoned fries, bold burgers, creamy shakes, and more. BOLD SINCE BURGER #1, Rally's restaurants were born out of the idea that a bland and flavorless burger was downright wrong. Americans everywhere deserve a better tasting burger — one that is unexpectedly bold, made-to-order and priced at a value that was hard to beat. Visit Rally's at 7890 W Thomas Rd in Phoenix.
Customers frequently praised the fries and some menu items as delicious, but there were numerous complaints about food being cold, soggy, or poorly prepared.
Customer Service
Service quality varied significantly; while some staff were noted for being friendly and helpful, many reviews highlighted rude or unprofessional behavior from employees.
Order Accuracy
Several customers reported issues with incorrect orders or missing items, leading to frustration and dissatisfaction.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the dining area and with food handling practices.
Value for Money
Many customers appreciated the affordability of the menu items, especially during promotions, but some felt the portion sizes did not match the prices.
JD
Jimmie Darragh
Nov 12, 2025
5.0
This business was in the valley 30 years ago and I was sad to see it leave. Now, however, Its back and Im thrilled! The burgers and battered fries are awesome. Especially when fresh. You need to try Rally's at least once. Im confident youll be hooked on the place.
MG
Master George
Nov 5, 2025
5.0
I don't know what they put in their fries but they're very addictive I wish they had a rallies that was closer to Buckeye. Enough said...
ST
Shanieka Thompson
Oct 28, 2025
1.0
When I SAY NEEEEVVEEEERRRR I mean NEVER again in my LIFE will I EVER visit THIS Rally's!.. They represent Checkers/ Rally's in a VERY negative way!.. They advertise the comeback of the strawberry cheesecake bites, but they look ABSOLUTELY NOTHING like the picture and taste EVEN WORSE!.. It's just some undone looking crust with partially filled generic tasting cheesecake filling, and COMPLETELY absent strawberries that they make you wait a unnecessary 5+ minutes for!. Both buns to my sandwich was hard, and they charge you almost $5 for a large fry that comes in a medium half filled container and swear it's a large.... Like INSANE!!... I was only able to take a few bites of my sandwich before I called it quits and ONLY ate 2 of the "strawberry" bites.. Because they refused to fix my fry issue, I just told them to refund me my money.. COMPLETE WASTE of my lunch break!!.... What you see at the bottom of the bag in pics below are pieces of bread I tried tearing off.
MZ
Miguel Z.
Oct 22, 2025
1.0
Im never coming back... at least not to this one... I should have figured based on the area I was in. I hope other Rally's are better. Their service seems like they dont really care about the customer. They take your order and dont offer a receipt. Then they yell out a number as if I would know or remember the number of my order after about 10 min of waiting for fast food. They fill your cup with ice and then a little bit of soda to top off. Luckily it was a cool night to sit on the dirty outside tables because thats the only option. The burgers were nothing special. The fries though were delicious! Finished my drink and come to find out they charge for refills!! I had to pay another $2 and change to get a refill.! I really wanted to like Rally's but this location is not helping the cause... Warning... if you get a drink ask for easy ice!
TA
Twan Anderson
Oct 19, 2025
1.0
Got my order then you have to exit and drive around to a different window