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Pizza Hut

3.7
(1036 reviews)

Business Details

3602 E Thomas Rd, Phoenix, AZ
85018, United States
(602) 956-5363
https://locations.pizzahut.com/az/phoenix/3602-e-thomas-rd

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3602 E Thomas Rd in Phoenix, AZ. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryNot available
  • TakeoutNot available
  • DebitAvailable

Location

Pizza Hut
3602 E Thomas Rd, Phoenix, AZ
85018, United States

Hours

Reviews

3.7
1,036 reviews
5 stars
513
4 stars
157
3 stars
82
2 stars
64
1 star
220

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff, unresponsive phone lines, and issues with order fulfillment.

Order Accuracy

Numerous reviews highlighted problems with incorrect orders, missing items, and delays in receiving food.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about burnt or undercooked items.

Cleanliness

Several customers noted unsanitary conditions in the dining area, including dirty tables and floors.

Delivery Issues

A significant number of reviews mentioned problems with delivery, including late arrivals and unresponsive delivery drivers.
  • AA
    Alex
    Feb 14, 2026
    1.0
    12am Friday night. Closed already. Workers were still there but ignored us. Won’t be coming back to this location again.
  • DM
    Dennis Moore
    Jan 4, 2026
    2.0
    I ordered a pizza at thirty sixth street in thomas online at two thirty.I do this usually every month on the fifth.The lady was very rude.She acted like she was tired or didn't want to talk.I've been patronizing this place for many years.I will look elsewhere.She was rude.She sounded like she was from the philippines.Thank you for your past service.But I will find somewhere else to accommodate me with better customer service
  • AB
    Alyssa Brittain
    Jan 3, 2026
    2.0
    I ordered a dinner box with 2 medium pizzas. I order the exact same for both & was supposed to have no cheese. I get there & both had cheese. Employee fixes it, gives me like 5$ off, but I had to wait almost 20 minutes. Then on top of that I ordered 5 marinara sauces & they’re all pizza sauce!! Whoever put together the marinara sauce cups used pizza sauce instead. Definitely not the same thing… The employee was friendly & accommodating when fixing my pizzas but I had already gotten home when I figured out the sauce wasn’t marinara…. Those are almost $1 a piece… sucks when you’re really craving something & this shit happen…. #ruined
  • WT
    Warren Tyson
    Dec 31, 2025
    1.0
    Ordered through Mobile app my pizza and sticks were burned the whole order I called the restaurant for a refund no answer I cannot take burned pizza into my new year it will be discarded but I would like a full refund my order was 40 dollars when advertised as 20 dollars triple deal
  • JJ
    Jo
    Dec 26, 2025
    1.0
    I placed a pick up order on Christmas Eve. I paid uber to take me all the way there AND no power!!! Well, no problem there, but the only problem I have is they still took my money and no one is answering the phone. It a really frustrating and unprofessional. They knew the power was out, so any orders placed during that time should’ve automatically been a refund. I understand it was a holiday yesterday is why I’m waiting till today to exhaust my efforts. You knew your power was out, you knew I didn’t get my order, so you knew you should’ve refunded that money or cancelled that order when you got a chance.

Frequently Asked Questions About Pizza Hut

What are the opening hours for Pizza Hut at 3602 E Thomas Rd, Phoenix?

Pizza Hut is open from 10:00 AM to 2:00 AM Sunday through Thursday, and from 10:00 AM to 3:00 AM on Fridays and Saturdays.

Can I order delivery from Pizza Hut at this location?

Yes, delivery is available daily from 10:00 AM to 2:00 AM Sunday through Thursday, and until 3:00 AM on Fridays and Saturdays. You can order online or via the mobile app.

Brand Certified Facts from Pizza Hut

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Certified February 22, 2026Yext Knowledge Graph
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