Pizza Hut

3.7
1029 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3602 E Thomas Rd in Phoenix, AZ. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryNot available
  • TakeoutNot available
  • DebitAvailable

Location

Pizza Hut
3602 E Thomas Rd, Phoenix, AZ
85018, United States

Hours

Reviews

3.7
1,029 reviews
5 stars
509
4 stars
156
3 stars
82
2 stars
63
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including unresponsive staff, long wait times, and difficulty reaching the store by phone.

Food Quality

Mixed reviews on food quality, with some praising the taste while others complained about cold, burnt, or incorrect orders.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and floors, which negatively impacted the dining experience.

Customer Experience

Positive experiences were noted for friendly staff and good service at times, but these were overshadowed by numerous complaints about overall service and order fulfillment.
  • DM
    Dennis Moore
    Jan 4, 2026
    2.0
    I ordered a pizza at thirty sixth street in thomas online at two thirty.I do this usually every month on the fifth.The lady was very rude.She acted like she was tired or didn't want to talk.I've been patronizing this place for many years.I will look elsewhere.She was rude.She sounded like she was from the philippines.Thank you for your past service.But I will find somewhere else to accommodate me with better customer service
  • AB
    Alyssa Brittain
    Jan 3, 2026
    2.0
    I ordered a dinner box with 2 medium pizzas. I order the exact same for both & was supposed to have no cheese. I get there & both had cheese. Employee fixes it, gives me like 5$ off, but I had to wait almost 20 minutes. Then on top of that I ordered 5 marinara sauces & they’re all pizza sauce!! Whoever put together the marinara sauce cups used pizza sauce instead. Definitely not the same thing… The employee was friendly & accommodating when fixing my pizzas but I had already gotten home when I figured out the sauce wasn’t marinara…. Those are almost $1 a piece… sucks when you’re really craving something & this shit happen…. #ruined
  • WT
    Warren Tyson
    Dec 31, 2025
    1.0
    Ordered through Mobile app my pizza and sticks were burned the whole order I called the restaurant for a refund no answer I cannot take burned pizza into my new year it will be discarded but I would like a full refund my order was 40 dollars when advertised as 20 dollars triple deal
  • JJ
    Jo
    Dec 26, 2025
    1.0
    I placed a pick up order on Christmas Eve. I paid uber to take me all the way there AND no power!!! Well, no problem there, but the only problem I have is they still took my money and no one is answering the phone. It a really frustrating and unprofessional. They knew the power was out, so any orders placed during that time should’ve automatically been a refund. I understand it was a holiday yesterday is why I’m waiting till today to exhaust my efforts. You knew your power was out, you knew I didn’t get my order, so you knew you should’ve refunded that money or cancelled that order when you got a chance.
  • TW
    Triston Washington
    Dec 21, 2025
    1.0
    Yeah this place isn't great at all, theres carry out but can't walk in to order, there is absolutely no information about Lobby being closed. Made us walk through the drive thru to order than stand out front to be harassed by the mobile security thing (LVT). If you ask me that's pretty crucial information to not be stated out front and not even on Google. Not such great service if you ask me then the there's the food we stood outside for 30 mins in the cold. Definitely wasn't worth it.

Frequently Asked Questions About Pizza Hut

What are the opening hours for Pizza Hut at 3602 E Thomas Rd, Phoenix?

Pizza Hut is open from 10:00 AM to 2:00 AM Sunday through Thursday, and from 10:00 AM to 3:00 AM on Fridays and Saturdays.

Can I order delivery from Pizza Hut at this location?

Yes, delivery is available daily from 10:00 AM to 2:00 AM Sunday through Thursday, and until 3:00 AM on Fridays and Saturdays. You can order online or via the mobile app.