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Papa Johns Pizza

3.6
(252 reviews)

Business Details

4232 West Bell Road, Phoenix, AZ
85308, United States
(602) 308-0200

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Phoenix, AZ, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Phoenix pizza for any occasion. Call us for pizza delivery in Phoenix or stop by 4232 West Bell Road for carryout to order the best pizza in Phoenix, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4232 West Bell Road, Phoenix, AZ
85308, United States

Hours

Reviews

3.6
252 reviews
5 stars
123
4 stars
36
3 stars
15
2 stars
16
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Mixed reviews on food quality, with some praising the pizza while others complained about greasy, poorly made items.

Staff Performance

While some staff were noted for excellent customer service, others were criticized for being unprofessional and unhelpful.

Delivery Problems

Many customers experienced issues with delivery times and receiving cold or incorrect orders.

Positive Experiences

Despite the negatives, several customers expressed satisfaction with the pizza and service, highlighting specific employees for their exceptional service.
  • PP
    Private
    3 days ago
    1.0
    Papa John's was 5 stars before you full outsourced delivery drivers. Pizza is as ice cold as the heartin AI chest. The flavor of dissatisfied is as incredible as your lack of caring for customers. This chain is as dead as dominos cardboard pizza. I'd rather eat salad then this nightmare.
  • JM
    Jenny Marzella
    Feb 15, 2026
    5.0
    We always order from this store. Pizza is always great and not greasy! We have never had any issues in the past orders. We are very impressed with the manager Alfred. On Friday we had scheduled an order ahead for our heart shaped Pizzas for Saturday, Valentine's Day from this store. A half an hour later I was checking my email and noticed the email from Papa Johns had the pizza order we scheduled for Saturday Valentine's Day, was being delivered on Friday instead. I immediately contacted the store. I spoke to Albert. He said the pizzas were already on the way to be delivered! I was a little frantic. Lol Albert was very apologetic for the mistake and reassured me that he would make sure we still received our same order on Valentine's Day as well at no charge. Albert even called me Saturday morning at ten to let me know he had put the order in for our Pizzas to be delivered at the same time. That really impressed me! Thank you again Albert! Pizza was amazing as usual! 🫶
  • MM
    Mark Makr
    Feb 14, 2026
    1.0
    Food showed up cold. They used DoorDash to deliver. I was tracking the dasher and noticed they didn’t move for ten minutes. I messaged them asking if they were delivering multiple orders and they said yes. Took 20 plus minutes from when my food was picked up to delivery. Why so I pay extra if my food is delivered cold. Also pizza wasn’t cooked fully, dough was doughy . And look at the bottom left of the phot the cheese doesn’t even cover the full pizza.
  • MG
    Meghan Garcia
    Feb 13, 2026
    5.0
    Albert, the district manager was exceptional and a true pleasure to speak with. The store was mid crisis on a Friday night, and he led and helped his team to provide exemplary customer service. Making sure that the customer's know they are valued. As far as the food goes, who doesn't like Papa John's? Glad to see more competitive pricing as well.
  • PD
    Parag Dhumal
    Feb 10, 2026
    1.0
    Absolutely terrible experience. We ordered pizza on Super Bowl Sunday evening and it was a complete joke. There was barely any cheese, and the bottom of the crust looked burnt. What was delivered looked nothing like the advertised pizza, which shows a white, cheesy, well-made pie. Instead, it felt like eating dry bread with sauce and some random toppings tossed on. I used to love Papa John’s and had real nostalgia for it, but this was a huge disappointment after coming back after a long time. I sincerely hope this disaster is limited to this location and not a reflection of Papa John’s current standards.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Phoenix, AZ?

Papa Johns Pizza delivers from 10:00 AM to 12:00 AM Monday through Thursday, 10:00 AM to 2:00 AM on Friday and Saturday, and 10:00 AM to 1:00 AM on Sunday.

Can I order carryout or takeout from Papa Johns Pizza?

Yes, Papa Johns offers carryout and takeout services daily from 10:00 AM to midnight Monday through Thursday, extended until 2:00 AM on Friday and Saturday, and until 1:00 AM on Sunday.

Brand Certified Facts from Papa Johns Pizza

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Certified February 22, 2026Yext Knowledge Graph
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