At Papa Johns Pizza in Phoenix, AZ, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Phoenix pizza for any occasion. Call us for pizza delivery in Phoenix or stop by 4645 E BROADWAY RD. for carryout to order the best pizza in Phoenix, along with breadsticks, wings, and more!
Many customers reported problems with their orders, including incorrect items, missing toppings, and late deliveries.
Customer Service
Customer service experiences varied widely, with some praising the staff's friendliness while others reported rude or unhelpful interactions.
Food Quality
There were numerous complaints about the quality of the pizza, including burnt crusts, cold food, and incorrect preparation.
Management Concerns
Several reviews highlighted issues with management, including poor handling of complaints and lack of training for staff.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, praising the taste of the pizza and the efficiency of the service.
RM
Ryan Mohammed
6 days ago
1.0
I order A pizza and I saw one of the employee she was playing with her nails next to Customer orders and I told the manager and I called her trying to explain what I saw she she was really rude with me. She hang up the phone on me so this is really really dirty restaurant do not ever ever order from this restaurant
NO
Nicolas Ordonez
Dec 27, 2025
2.0
Ordered delivery from this location and the pizza was awful. It was a half and half order with one side being just pepperoni, and the other side being pineapple and olives. The pepperoni side had very few, if any, pepperonis, and the other side was FILLED with olives. You would think the workers would know how strike a balance with toppings. I also ordered extra sauce cups and received one less than what I ordered. Would not recommend this location if possible
BF
Bruce Freedle
Dec 27, 2025
4.0
We got three different pizzas and everything did taste very good. The pizza was not all cut completely through and some of the pieces were very thin/small like 1" on the outside included on 2 pizzas. We asked to double up on multiple toppings on 2 of the pizzas & we didn't think that happened, but they weren't skimpy amounts of toppings on each pizza, so it wasn't quite clear that we didn't get double toppings.
The young lady inside was very nice & quick to help upon arrival.
JR
Jennifer Ray
Dec 11, 2025
5.0
Great pizza
LE
Lawrence Evans
Nov 17, 2025
1.0
They post openly in their lobby that they gladly accept EBT, but, on the last two separate occasions, they could not/would not take EBT.
The first time the women who were working the counter clearly had not received any training about how to process EBT cards, so it took a humiliating 20 min waiting at the counter, while the pizza got cold, only to have the machine refuse the card multiple times when they did finally figure it out!
This was 100% the management's fault, not the women who were genuinely trying to help!
The second time the manager (John) processed the transaction and the exact same humiliating result occurred!
Given the fact that my EBT card had plenty of money available on it and worked at other store immediately after, I have to believe it is either their machine malfunctioning, or they are intentionally declining EBT cards, because they know once you order and your family's waiting, you're over a barrel and will be forced to use what little cash you have to get the pizza, or disappoint your family!
Honestly, given the managers smug, "I don't care" attitude, I am inclined toward thinking the latter!
I am looking into if saying they accept EBT but consistently refusing/ having machine issues, is a form of EBT fraud!
Either way I definitely recommend AGAINST giving, at least THIS location, your business!
NEGATIVE FIVE STARS!
Nobody should have to be humiliated because of Pappa John"s incompetence, processing issues, or just flat out greed!
Either accept the cards or don't, but don't SAY you do and then not accept them!!!
What are the delivery hours for Papa Johns Pizza in Phoenix, AZ?
Papa Johns Pizza delivers from 9:30 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does Papa Johns Pizza in Phoenix offer takeout services?
Yes, takeout is available daily from 9:30 AM to 10:45 PM, with extended hours until 11:45 PM on Friday and Saturday.
Can I order Papa Johns Pizza online for delivery or pickup?
Yes, you can order online for delivery or carryout via their website or mobile apps available on iOS and Android.
What types of food does Papa Johns Pizza Phoenix offer?
They serve pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns Pizza provide contactless delivery options?
Yes, Papa Johns Pizza offers no-contact delivery for customer safety.
Are there any holiday hours or closures I should be aware of?
Papa Johns Pizza is closed on December 25, 2024; other holidays like December 24 and 31 have regular hours from 9:30 AM to 11:00 PM.
Where is Papa Johns Pizza located in Phoenix?
Papa Johns Pizza is located at 4645 E Broadway Rd., Phoenix, AZ 85040.
What nearby places can I visit before or after ordering at Papa Johns Pizza?
Nearby you can visit places like Lovedbyloni beauty salon, Spice Wing restaurant, and The Original Hot Dog Factory for additional dining or shopping experiences.
Is there a convenient gas station near Papa Johns Pizza in Phoenix?
Yes, Home2 Suites by Hilton Phoenix Airport South and Chevron gas stations are nearby for fueling up during your visit.
Where can customers find other fitness or recreational options close to Papa Johns Pizza?
Customers can visit nearby gyms such as Minnifield Fitness, Powerhouse gym, The PHHacility, and PGC Phoenix for sports and fitness activities.