Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Phoenix is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
575 reviews
5 stars
299
4 stars
127
3 stars
54
2 stars
30
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor customer service, and incorrect orders, particularly in the drive-thru.
Food Quality
While many enjoyed the food, there were complaints about portion sizes, food handling, and inconsistent quality.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Staff Performance
Mixed feedback on staff performance; some praised individual employees for excellent service, while others noted rudeness and lack of attention.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
- GVGary V3 days ago5.0Definitely one of my favorite local sandwich shops in the valley. Panera Breads always does it right. I’ve noticed this particular location in Paradise Valley off of Cactus Road the customer service is stupendous from my observations especially since I’ve been there multiple times. Today I got one of my favorites. The full size Bacon Turkey Bravo sandwich with extra greens and a bowl of Cheddar Cheese Broccoli soup. It was absolutely delicious.
- MSMichelle Scott4 days ago2.0Although the food was good, the service was bad. Kayla and Corina have terrible attitudes. Very short with us - zero personality and compassion. It absolutely got my day off to the wrong start because they were rude to my parents. They had no patience for them not understanding the menu and things like that. Didn’t tell us to have a good day back or anything. They shouldn’t work at the registers with those horrid demeanors. Shoutout to Lupe though. She’s a light! So sweet.
- ADAlicia DotyJan 4, 20263.0Panera has really gone down hill. I was super sick so wanted just a simple order and realized they updated their pricing to outrageous and skimp on quality. Avoid them! Not worth it. I added the chicken salad sandwich photo and it was a laugh.
- HRHalei RochusDec 21, 20251.0the drive through here is atrocious. extremely long wait times no matter the time of day. 15+ minutes in the drive through for a bagel and a breakfast sandwich.
- DRDavid RansomNov 14, 20254.0Pannera has great soups and sandwiches
Frequently Asked Questions About Panera Bread
Does Panera Bread at 4512 E Cactus Rd accept reservations?
No, Panera Bread at this location does not accept reservations.
What are the operating hours for Panera Bread in Phoenix, AZ?
Panera Bread is open from 6:00 AM to 9:00 PM Monday through Thursday, and from 7:00 AM to 9:00 PM Friday through Sunday.
Does Panera Bread offer delivery and drive-thru services?
Yes, Panera Bread offers both delivery and drive-thru services at this location.
Can I order online from Panera Bread?
Yes, you can order online via their website or through the Panera Bread app.
What payment methods are accepted at Panera Bread?
Panera Bread accepts American Express, Cash, Discover, Mastercard, and Visa.
What types of meals are served at Panera Bread?
They serve breakfast, brunch, lunch, and dinner.
What are some specialties offered by Panera Bread?
Specialties include You Pick Two options, Power Menu, hand-tossed salads, freshly-baked artisan and specialty breads, flatbread sandwiches, soup in a bread bowl, and vegetarian broth bowls.
Are there nearby entertainment options to Panera Bread?
Yes, the Mystery Mansion Dinner Theater is nearby, offering theater and comedy shows, which could be a great activity before or after your visit to Panera Bread.
What nearby restaurants can I visit along with Panera Bread?
Nearby restaurants include Coco's Restaurant & Bakery, Hawaiian Bros Island Grill, Raising Cane's, McDonald's, Mission BBQ, Charleys Philly Steaks, and Hot Dog on a Stick.
Are there retail stores near Panera Bread for shopping convenience?
Yes, nearby retail locations include Costco Wholesale, Mor Furniture For Less, Game Daze at Paradise Valley Mall, T-Mobile stores, Famous Footwear, Payless ShoeSource, Hot Topic, and BMO Harris Bank among others, making it convenient to combine shopping with your visit to Panera Bread.