Panera Bread

3.9
1688 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Phoenix is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
10430 N 28th Drive, Phoenix, AZ
85051, United States

Hours

Reviews

3.9
1,688 reviews
5 stars
877
4 stars
340
3 stars
153
2 stars
103
1 star
215

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and lack of professionalism.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to dissatisfaction and frustration.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and restrooms, impacting the overall dining experience.

Food Quality

While some customers enjoyed the food, there were complaints about food quality, including expired items and poorly prepared dishes.

Atmosphere

The atmosphere received mixed feedback, with some praising the environment while others noted unpleasant odors and a tense atmosphere.
  • LV
    Lucie Vidunova
    Nov 17, 2025
    2.0
    It's been a while since I've been to Panera and maybe they changed a recepy but my favorite chicken walnut sandwich has no salt, blah taste.
  • CF
    Cristy Fogle
    Nov 14, 2025
    5.0
    Lots of tasty menu choices made fresh
  • CB
    Cierra Blair
    Nov 2, 2025
    1.0
    For the love of god, read these reviews before ordering at this location. Orders are frequently wrong and missing items with wrong modifications. You guys really can’t read no lettuce? Manager Kim is beyond rude, I feel so bad for her staff. Do yourself a favor go somewhere else.
  • JC
    Jacquelyn Cvijanovic
    Oct 20, 2025
    3.0
    I did an online drive thru order for 245pm. I usually do not have issues with this location. I came at 2:33pm thinking it would be okay and they said I was to early because they hadn't received the order however I placed it 1:44pm and when I confirmed what time I selected they said 245pm. So you're telling me you havent recieved my order but you're telling me the time I selected? That means you recieved my order. So apparently they can't make my order while im about 10 minutes early with no cars in drive thru and lobby not busy? And yet my order was ready at 2:40pm. Not satisfied with service today
  • VT
    Vannah Taylor
    Oct 4, 2025
    4.0
    I love eating and studying here but the bathrooms are always out of paper towels and toilet paper.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What meals are served at Panera Bread in Phoenix?

Panera Bread serves breakfast, lunch, brunch, and dinner.