CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Phoenix is here with warmth and welcome. Panera Bread. Food as it should be.
While many customers enjoyed the food, there were consistent complaints about portion sizes, incorrect orders, and some items being stale or lacking ingredients.
Service Experience
Customer service experiences varied widely; some praised the friendly staff and management, while others reported rude service and long wait times.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms, with some customers noting dirty tables and floors.
Ordering Process
Issues with the ordering system were noted, including delays with online orders and confusion with kiosk usage, leading to frustration among customers.
Atmosphere
The location was described as busy and sometimes crowded, but many appreciated the inviting atmosphere and the ability to work or relax while enjoying their meals.
DG
Dara Griffith
Nov 12, 2025
1.0
Terrible restaurant!!
TM
Taylor M
Nov 12, 2025
5.0
Great food and service! Thank you!
LB
Larry Bartelt
Nov 1, 2025
5.0
Nice quite good food
SS
Scott
Oct 25, 2025
3.0
Right by the bus stop.. so many people coming an going..
JJ
James Jodon
Oct 18, 2025
1.0
Panera has really gone downhill. Prices skyrocketing while they participate in shrinkflation.