CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Phoenix is here with warmth and welcome. Panera Bread. Food as it should be.
Customers generally praised the food quality, especially the soups and sandwiches, but some noted issues with portion sizes and incorrect orders.
Service Issues
Multiple reviews highlighted poor customer service, including unwelcoming staff, long wait times, and incorrect orders.
Cleanliness
Several customers reported cleanliness issues in the dining area and bathrooms, with some describing the environment as messy.
Staff Attitude
While some employees were described as friendly and welcoming, others, including management, received criticism for being rude or unhelpful.
Pricing Concerns
Customers expressed dissatisfaction with high prices and perceived value, particularly regarding portion sizes and the tipping policy.
RM
Rox Medina
5 days ago
5.0
Es un lugar q amo, no es super barato pero la comida es de excelente calidad y vos podés modificar los componentes de cualquier plato. Se puede pedir 1/2 porción de todo.
JJ
jonette
Feb 23, 2026
4.0
Food was absolutely amazing, had the steak stack bagel and bacon Mac and broccoli soup. First time in a Panera. ( Honestly I thought it was a drive through and was absolutely not equipped to go in with a disabled toddler and no stroller, but I DID , anyways. ) The sandwich made the experience inside worth it. No hello..no one taking orders .no one asked if I needed help or anything. Not a single person said one word to me...and it was my first time ever trying Panera. Also ordering on a touch screen tablet is so superficial...I'm sure that played in to the reason why no human even tried to make contact with my alien mom self.
Definitely going a different location next time I decide to be adventurous with my kid.
NB
Nicholas Bratton
Feb 3, 2026
3.0
Portions are small for the price my opinion
JJ
Jay
Jan 25, 2026
1.0
Probably the worst panera I've ever been to. I go to paneras almost everyday to study for many years. This place never has their creamers filled and I came in 2 hours before close and they had almost all of their tables flipped. This is unacceptable
MD
Malvin Diaz
Jan 11, 2026
5.0
The best place in the city to get breakfast, lunch and dinner. Don't go anywhere else just go to Panera Bread. Panera Bread don't forget to promote all the employees.