CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Phoenix is here with warmth and welcome. Panera Bread. Food as it should be.
The dining room is permanently closed, leading to frustration among customers who expected a sit-down experience.
Customer Service
Many reviews highlight poor customer service, including rude staff and long wait times.
Food Quality
Customers reported issues with food quality, including cold meals and incorrect orders.
Operational Issues
The drive-thru only model is causing confusion and dissatisfaction, with unclear communication about service options.
Hygiene Concerns
Some customers raised serious concerns about food safety and hygiene, including reports of unsanitary conditions.
VB
Victor B.
1 day ago
1.0
Got my order wrong. Wouldn’t offer a refund.
LW
Leah White
Nov 16, 2025
1.0
There's only 2 reasons people continue to order from this Panera or any of the others:
1) convenience of location
2) They haven't discovered Wildflower Bread Co. yet.
I will rejoice if this company goes under, the way they bait n switch on their customers. Year by year they change up for worse ingredients and product and jam it in your face. Too big to fail activities. Trust me. Wildflower Bread Co. is much better quality. Take your money there.
DW
Darryl Winborn
Nov 7, 2025
1.0
The location is a disappointment. Manager stated that they host corporate meetings there and cannot let anyone in( even to use the bathroom). I can validate the recent 1 star reviews. I would recommend if this a corporate location to "DO BETTER!" And adversting online that the location is pick up only!
SA
Steve & Audra
Oct 31, 2025
1.0
This is not your normal Panera. We are Sip Club members and travel all across the country and stop at Paneras everywhere. We drove across town to work here only to find the dining room is closed even though it's fully functional. The business listing shows tables and indoor dining. If they are going to make you order ahead and not allow you to sit in the restaurant the listing should be quite clear. And should this Panera even exist? It's like no other we have ever visited. Very frustrating.
KZ
Katie Zack
Oct 15, 2025
1.0
This location is a joke. It takes more than 10 minutes every time to get your order they have incompetent employees who asked you your order name and then wait another 10 minutes to actually bring you your order I don't even know why this facility is still open they should just shut it down