CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Phoenix is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly from management.
Dining Experience
The dining room is permanently closed, leading to frustration among customers who expected a sit-down experience.
Food Quality
Several reviews mentioned unsatisfactory food quality, including incorrect orders, poor portion sizes, and hygiene concerns.
Inconvenient Ordering
Customers expressed dissatisfaction with the ordering process, which requires app usage or drive-thru only, making it difficult for those without cars.
ME
Martin Evans
Dec 29, 2025
1.0
We were staying in a hotel nearby and walked to Panera to get some dinner. This place looks like an abandoned nuclear bunker, with just one small window open for drive through. There was no obvious way for us to order anything or to pick up an online order, since we didn't have a car - and walking up to a drive through window is not a safe activity. I have no idea how this place stays in business, it is probably only regulars who know how to get any food out of it. My recommendation is to go somewhere else. This is not a user friendly place to get food
AA
Alyse
Dec 28, 2025
1.0
I spent almost $45 and couldn't get enough dressing for my salad. Do you really think a tablespoon is enough for a large salad. On top of that, they only gave me a half of portion of Mac N Cheese. Why are you shorten your customers? I will never spend another dime here.
PK
P K
Dec 19, 2025
1.0
I ordered a bread bowl with soup for delivery and I did not receive the bread bowl and then I asked for a refund and got told it has to go through a review with their accounting department and then once that’s complete if they decide to refund me for the food I never received then it could take 30 days for it to go back to my bank account. I won’t be ordering delivery from Panera again that’s ridiculous
LR
Luz Rivera
Dec 18, 2025
2.0
It was 9 am and they told me they don't have soup till 11 am why it's that they should have everything on the menu available right
MT
Malia Tate
Dec 18, 2025
2.0
They only have take out, you can’t come into the lobby, you have to stand outside and don’t let it be a hot day. All this to say hopefully this place gets shut down or reconsiders their life