Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,846 reviews
5 stars
1,109
4 stars
583
3 stars
469
2 stars
198
1 star
487
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently complained about food being cold, improperly cooked, or missing items from their orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.
Management Issues
Feedback indicated a lack of effective management, with reports of unprofessional behavior from managers and staff.
Mixed Experiences
While many customers had negative experiences, some praised specific employees for their helpfulness and friendly service.
- BBBelenNov 3, 20251.0Came in to have a burger nov 3rd at 8pm. Wasn't helped or even greeted for over 10mins. Kiosk wasn't working and theamager seemed irritated cuz he had to help and that took another 15mims. Then my food comes and my drink was wrong. Instead of getting me my sweet tea taht I wanted he took a deep breath as if he was be bothered. I ended the convo with you know what id good never mind. Worse service ever!!!
- KJkim jordanNov 3, 20252.0I went at 10:30 am when lunch started. None of my food was fresh or hot. I asked specifically for light salt to get hot fries and they were cold and hard.burfer and nuggets was dry. Awful experience
- TMTom MagNov 2, 20252.0Whoever is the female manager at 5:30 am on 11/2/2025 was is by far the worse person to have to deal with she is rude and extremely unhelpful, also whenever we go here the Frappuccino machine is broken only when she is there
- GLGemma LopezOct 25, 20251.0Paid 3 dollars for an extra patty instead got a single one, unfortunately living 20 minutes away I didn't check until I got home. CHECK YOUR ORDERS
- KKKyleOct 22, 20253.0Seems every location is slow to assist anyone to pick up an order, or request sauce. I pick up doordash orders a lot and it's not just this location in my experience.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's on Indian School Road in Phoenix?
McDonald's at 711 W Indian School Road, Phoenix, AZ is open 24 hours every day of the week.
Does this McDonald's location have a drive-through service and when is it available?
Yes, this McDonald's has a drive-through that operates 24/7, open 24 hours every day.
Can I order delivery or curbside pickup from this McDonald's?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order from McDonald's online or through an app?
You can order online via https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of food and services can I expect at this McDonald's location?
You can enjoy a variety of quality menu options including breakfast, burgers, coffee, and ice cream, along with services like drive-thru, mobile ordering, McDelivery, gift cards, mobile offers, and WiFi.
What is the address and contact number for this McDonald's?
The McDonald's is located at 711 W Indian School Road, Phoenix, AZ 85013. The main phone number is +1 602-277-5512.
What nearby public transit can help me reach this McDonald's?
The Indian School Rd / 7th Ave Bus Stop is nearby, providing convenient public transportation access to McDonald's.
Are there other dining options close to this McDonald's?
Yes, nearby dining options include Taco Bell for Mexican food, Scooter's Coffee for coffee and café style food, and Pizza Hut Express for pizza.
What nearby stores and services can I visit around the McDonald's on Indian School Road?
Nearby you can find Goodwill Stores (both a store and donation center and Goodwill of Central and Northern Arizona), Family Dollar for groceries and crafts, Natural Grocers for health food, Western Union for money transfers, and automotive services like Take 5 Oil Change and Mobil 1 gas station.