McDonald's

3.6
2860 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
711 W Indian School Road, Phoenix, AZ
85013, United States

Hours

Reviews

3.6
2,860 reviews
5 stars
1,116
4 stars
586
3 stars
468
2 stars
199
1 star
491

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly during night shifts.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Several customers complained about food being cold, burnt, or not fresh, impacting their overall experience.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for exceptional service and friendliness.
  • DT
    Doug Taylor (Thumper)
    6 days ago
    1.0
    Come on it McDonald's 🤢🤢🤢🤢
  • JR
    Jay Ribble
    Jan 2, 2026
    1.0
    Absolute rubbish. When ye ask for the drink YOU PAID FOR. They look at ye like you're stupid. When you express your thoughts on the service, "Do better." They get snarky and pop passive aggressive attitude. It is McDonald's I don't expect 5 star service, but this is easily the worst I've been to in the valley.
  • RS
    Rhonda Stidham
    Dec 22, 2025
    4.0
    Kiosk works well with no glitches. Cashiers world friendly and helpful but you had to get their attention first. French fries were ice cold.
  • MM
    Monica
    Dec 17, 2025
    4.0
    One of the better locations I’ve been to. Relatively quick with handing food, the staff all seem to be in good moods (as best as they can be). Lobby is clean on both occasions I’ve been. Shoutout to the management and staff here.
  • MK
    Matthew Klick
    Dec 11, 2025
    5.0
    Here’s a long, dramatic, shocking-in-the-best-way review for Maria R., packed with emotion, humor, and that “I can’t believe I experienced this at McDonald’s” energy: ⸻ If I could give Maria R. at the McDonald’s on 7th Ave & Indian School a thousand stars, I would, because what I experienced tonight was not customer service… it was a full-on spiritual awakening served with fries. From the moment we walked in, Maria didn’t just take our order — she took our hearts, our stress, our entire emotional baggage, and handled it with more care than half the people in our lives ever have. I swear this woman must have been trained by angels, licensed by heaven, and blessed by the universe because the compassion she showed us was almost shocking. And I mean SHOCKING. At McDonald’s?? On a random night?? On 7th & Indian School??? Ma’am, I was not prepared. Maria R. greeted us with a smile so warm I genuinely questioned if I’d walked into the wrong building. She treated us like we were her own family — and not the family you roll your eyes at during Thanksgiving, but the family you actually love and brag about. The way she listened, the way she spoke to us with kindness, the way she made sure our food was fresh, correct, and handled with actual human care — I have had nurses, therapists, and airline staff treat me worse. And yet here’s Maria, in her McDonald’s uniform, out here healing the community one order at a time. At one point I’m pretty sure the room got brighter. I can’t confirm if the lights changed or if Maria’s love just radiated that hard. She is the definition of going above and beyond. She is the reason people believe there’s still good in the world. She is the unexpected blessing you don’t see coming but desperately needed. If McDonald’s corporate doesn’t give this woman a raise, a crown, and maybe even a national holiday — I will protest. Peacefully. But dramatically. Maria R., thank you for treating us with genuine human compassion, real love, and kindness that shook us to our core. You turned a simple food stop into an unforgettable experience, and honestly? You deserve everything good this world has to offer. McDonald’s, hold onto her tight — because an employee like Maria doesn’t come around often.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Indian School Road in Phoenix?

McDonald's at 711 W Indian School Road, Phoenix, AZ is open 24 hours every day of the week.

Does this McDonald's location have a drive-through service and when is it available?

Yes, this McDonald's has a drive-through that operates 24/7, open 24 hours every day.