Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
669 reviews
5 stars
227
4 stars
116
3 stars
118
2 stars
68
1 star
140
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the freshness and preparation of their meals.
Cleanliness
Several customers noted that the restaurant, including the play area, was dirty and in need of better maintenance.
Staff Performance
While some staff members received praise for their friendliness, many reviews highlighted a lack of training and professionalism among employees.
Pricing Concerns
Customers expressed frustration over higher prices compared to other locations, along with perceived reductions in portion sizes.
- DHDariel Hunter4 days ago1.0The manager was rude and nasty and told me they were out of ketchup. How does McDonald’s run out of ketchup? What are they using on the burgers then? Smh
- NGNicholas GundersonNov 13, 20251.0I just stood in line for 10 minutes and nobody helped me. I kept poking my head around the corner so they could see me but nobody cared and nobody helped me so I left.
- NHNikki HansenNov 10, 20251.0Kiosks in lobby don’t work and no one in the back wants to work to help the people that walk in. Only focused on the drive thru.Waited forever!
- SASara AustinOct 25, 20251.0Place is horrible! Food prep don’t wear gloves! And I waited 40 minutes for 2 happy meals , customer service was very bad .
- BBBonyOct 25, 20251.0They took too long to give us the food. The drinks didn't come with it and we had to ask for our drinks.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 6535 W Happy Valley Rd, Phoenix?
The McDonald's location at 6535 W Happy Valley Rd is open for dining from 5:00 AM to 10:00 PM daily.
When is the McDonald's drive-through open?
The drive-through at this McDonald's opens at 4:00 AM and closes at midnight Sunday through Thursday, and extends to 1:00 AM on Friday and Saturday.
What are the delivery hours for this McDonald's?
Delivery is available from 6:00 AM to 11:30 PM Sunday through Thursday, and until 12:30 AM on Friday and Saturday.
Can I order McDonald's food for delivery or curbside pickup?
Yes, this McDonald's offers delivery, same-day delivery, curbside pickup, and no-contact delivery services.
Which payment options are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa at this location.
Is there a McDonald's app available to place orders?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location features a drive-thru service for convenient ordering and pickup.
What nearby places are close to McDonald's where I can relax or get pampered?
Nearby places include Massage By Dex, Alchemy IV and Med Bar, Planet Beach, Skin Addict Studio, and Shiny Nails on Happy Valley, ideal for spa and beauty treatments.
Are there any coffee shops or cafes near this McDonald's?
Cabin Coffee Cafe and Bamboo Cafe are nearby, offering additional coffee and dining options close to McDonald's.
What automotive services are available near McDonald's at 6535 W Happy Valley Rd?
Firestone Complete Auto Care and Fletcher Tire and Auto are nearby for tire and automotive repair services.