McDonald's

3.6
1389 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
719 E Thunderbird Rd, Phoenix, AZ
85020, United States

Hours

Reviews

3.6
1,389 reviews
5 stars
535
4 stars
276
3 stars
240
2 stars
112
1 star
226

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, both in-store and through mobile apps.

Cleanliness

Some customers praised the cleanliness of the location, while others reported unsanitary conditions.

Food Quality

Mixed feedback on food quality, with some enjoying fresh and hot meals, while others complained about stale or poorly prepared food.

Pricing Concerns

Several customers expressed dissatisfaction with high prices relative to the quality of food.
  • MA
    M A
    5 days ago
    1.0
    The longest hair in my sandwich, I will NEVER BE BACK!!
  • ET
    Eleazar Rios Torres
    5 days ago
    1.0
    The worst experience of a MC I waited about 8 minutes for a hot coffee without sugar and without cream
  • DD
    Dean DeAngelo
    Dec 27, 2025
    4.0
    Very clean and the service was great. Only downside was having to get a code for the bathroom.
  • BC
    Byron Cleveland
    Dec 20, 2025
    1.0
    Get the order right! Seriously 3 times in a row, placing an online order and it is never correct. What is the store number? Cannot submit feedback thanks to their stupid requirement for the store number and the digital receipt doesn't show it.
  • RP
    Rachel P
    Dec 6, 2025
    5.0
    I order hamburgers and fries without salt and most McDonald's mess this up. Not only was my order right and it was quick, the Hispanic gentleman with the tie tonight just before close here on a Friday had a kind smile and a helpful way about him that I just had to mention! Thank you guys for the great customer service and in making sure my custom order was correct!

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 719 E Thunderbird Rd, Phoenix, AZ?

Delivery is available daily from 5:00 AM to 11:30 PM.

Can I use the drive-thru service at this McDonald's location? If so, what are the hours?

Yes, the drive-thru is open every day from 5:00 AM to midnight.