Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,764 reviews
5 stars
656
4 stars
288
3 stars
280
2 stars
147
1 star
393
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported receiving cold, stale, or improperly prepared food, with many expressing dissatisfaction with the overall quality.
Customer Service
Feedback highlighted a mix of experiences, with some employees praised for their friendliness while others were criticized for rudeness and poor service.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders, missing items, and long wait times, indicating a lack of consistency in order fulfillment.
Cleanliness
Several customers noted that the restaurant was often dirty, contributing to a negative dining experience.
Management Issues
Reviews indicated problems with management, including unprofessional behavior and poor handling of customer complaints.
- MMMeal Man4 days ago1.0Waited almost 40 minutes for a small meal deal. Didn’t get any type of upgrade or comp for waiting and they forgot the sauce to top it off. Will never return to this location.
- HHHonoyoru4 days ago1.0Continual disappointment is the name of the game for this McDonald's. The last couple of times I've gotten dinner from them, the fries have been Luke warm(probably from a previous order) and not made fresh, the burgers are the same(overcooked and bland), the bread is stale and crunchy and the supposed sweet tea is so bitter and old, I thought it lived in the 55+ trailer parks in the area. The crew is the most unfriendly group, they refuse to take orders at the counter and basically force you to use the terminal. I will not be back
- NNNikita6 days ago1.0The food had no issue but the workers there are highly unprofessional. Some poorly hygienic young man hit on me in the drive through and called me "cute." I hope people like that never succeed in life but it seems I don't need to hope for that to happen. 0/10 service, I know it's McDonald's but come on harassment is crazy
- PHPaulina HurtadoNov 18, 20252.0Went through the drive thru twice and honestly both experiences were just not it. They were very rude and not paying you any mind, like they could’ve faked it but it was just not good experience. I used to work at McDonalds I get it i was like that but at least try. Take a chance at this store.
- MRMichelle ReedNov 9, 20251.0Unless you want progressing (possibly) food poisoning making your whole weekend horrible, don’t ever ever tell the new thin, brunette Caucasian cashier/order taker who has been interrupting your order to please let you talk. Ever since, I’ve been feeling absolutely horrid:( they made me wait, and gave me a burger with this strange tasting liquid on it and the burger and fries were cold. Next thing you know, vomit. Don’t ever, ever, ever eat here if you care about your health.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.
Does this McDonald's offer delivery services?
Yes, delivery is available with varying hours, generally from early morning to late night depending on the day.
Can I order through a mobile app at this McDonald's?
Yes, you can use the McDonald's app available on iOS and Android for ordering.
Does this McDonald's have a drive-thru service, and what are its hours?
Yes, the drive-thru is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 4:00 AM on Friday and Saturday.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are available at this McDonald's?
Available services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
This McDonald's is located at 650 E Bell Rd, Phoenix, AZ 85022, United States.
Are there other McDonald's locations near this one?
Yes, there are other McDonald's restaurants nearby, which might be convenient alternatives if this location is busy.
What nearby places can I visit after dining at this McDonald's?
You can visit Laura's Lavender farmers market for fresh produce or enjoy some shopping at Famous Footwear located nearby.
How can nearby locations like Enterprise Rent-A-Car or i9 Sports be helpful to customers of this McDonald's?
Customers visiting McDonald's can conveniently rent a car at the nearby Enterprise Rent-A-Car or engage in sports activities at i9 Sports in the surrounding area.