McDonald's

3.6
1813 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
626 W Union Hills, Phoenix, AZ
85027, United States

Hours

Reviews

3.6
1,813 reviews
5 stars
722
4 stars
371
3 stars
300
2 stars
124
1 star
296

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of assistance.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items.

Pricing Concerns

Customers noted that prices were high for the quality of food received, leading to feelings of being overcharged.

Cleanliness

Mixed feedback on cleanliness, with some praising the cleanliness while others reported unsanitary conditions.
  • JW
    James Woodard
    Nov 12, 2025
    3.0
    Took order and got it wrong, after they refunded the monies from the wrong, we still received the wrong items
  • SR
    Sunny Reddy
    Nov 9, 2025
    1.0
    I ordered a Spicy Crispy McChicken, and was really disappointed with what I received. The chicken patty and bun was burnt and patty was broken, looked like it had already been bitten or torn apart, and there were no pickles even though they’re supposed to be included. The sandwich looked messy, with barely any sauce spread evenly. I usually enjoy McDonald’s food and expect consistent quality, but this was not acceptable. It would be great if the staff could check the food before serving to make sure it’s fresh and prepared properly.
  • PF
    Phillip Foran
    Nov 8, 2025
    1.0
    Puts cheese on no cheese tickets religiously. Just sad.
  • CJ
    Cameron Jarvis
    Nov 6, 2025
    2.0
    One of the worst McDonald’s around. Never seen such a slow McDonald’s with such bad accuracy problems. Also most of the workers are pretty rude.
  • JJ
    Jeremy Johnson
    Oct 30, 2025
    2.0
    Ordered breakfast didnt get any of my monopoly pieces. Was the only reason I came to mcdonalds today.

Frequently Asked Questions About McDonald's

What are the drive-through hours at McDonald's located at 626 W Union Hills, Phoenix?

The drive-through is open Monday to Thursday from 5:00 AM to 12:00 AM, Friday and Saturday from 5:00 AM to 4:00 AM, and Sunday from 5:00 AM to 12:00 AM.

Can I order McDonald's for delivery, and what are the delivery hours?

Yes, delivery is available. Delivery hours are Monday to Thursday from 5:30 AM to 11:30 PM, Friday from 5:30 AM to 3:59 AM, Saturday 4:00 AM to 3:59 AM, and Sunday 4:00 AM to 11:30 PM.