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McDonald's

3.6
(3969 reviews)

Business Details

545 E McDowell, Phoenix, AZ
85007, United States
(602) 262-2388
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
545 E McDowell, Phoenix, AZ
85007, United States

Hours

Reviews

3.6
3,969 reviews
5 stars
1,635
4 stars
760
3 stars
670
2 stars
283
1 star
601

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers noted inconsistent service speed, with some experiencing long waits while others praised quick drive-thru service.

Food Quality

Food quality varied significantly; some customers received fresh and hot meals, while others reported cold, stale, or incorrect orders.

Staff Attitude

Staff behavior was frequently criticized, with reports of rudeness and unprofessionalism, particularly from management.

Cleanliness

The cleanliness of the restaurant was a common concern, with many reviews mentioning dirty tables and unsanitary conditions.

Kiosk Issues

Customers expressed frustration with the reliance on kiosks for ordering, often leading to confusion and lack of assistance.
  • SS
    SLOTH13888
    2 days ago
    1.0
    19 minutes waiting to be told they are out of what I ordered. Trash location
  • CW
    Chrystina W.
    2 days ago
    2.0
    Apparently if you order delivery through the app, the company will not accept responsibility for their mistakes. Instead, they tell you to contact the company that delivered the order. The delivery company cannot help if the order was placed and paid for through the resturant's app; especially when the issue is not a bad delivery but the resturant just not putting everything i paid for into the bag!
  • JE
    Jessica Eastman
    Feb 19, 2026
    1.0
    The manager here is RUDE! The guy taking orders at the drive thru is rude. First off the guy taking our order didn't greet us, just said "What do you want?" in a flat "I don't care" tone. Ok whatever. I ordered anyways. I ordered 1 bacon cheese burger thinking they would understand I meant the Quarter Pounder bacon cheese burger since it's the only cheese burger that comes with bacon. No they gave us 2 cheese burgers with bacon added. They didn't clarify anything at the ordering station or the 1st window where I paid or 2nd window where I picked up the order. And then when I came back in to correct the issue the manager was the rude and had major attitude. Honestly, if you don't like your job or you've had a bad day don't take it out on others. You're representing a company and your actions reflect on the company.
  • CH
    Cortnee Hodges
    Jan 30, 2026
    2.0
    The nuggets were obviously very old and the gal at the window was incredibly rude and she was rude very intentionally. When I asked to trade my nuggets out, instead of a quick apology and the swap, I got NOTHING; no eye contact, no acknowledgment or apology- only a funky attitude that of it weren’t for the expired nuggets, would’ve made me loose my appetite completely
  • A
    Денис Черняков
    Jan 30, 2026
    1.0
    I came to pick up my mobile order 20 minutes after placing it, and inside I was told that it wasn’t ready. The burger bun was overcooked, there was no cabbage in the burger even though it’s supposed to be included, and I paid for two slices of cheese but only received one. The Coke in my cup was only half full. Overall, a very disappointing experience.

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