Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
3,894 reviews
5 stars
1,611
4 stars
751
3 stars
664
2 stars
279
1 star
589
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially during peak hours, with some stating they waited over 30 minutes for their orders.
Food Quality
There were numerous complaints about food quality, including items being cold, poorly assembled, or stale.
Customer Service
Many reviews highlighted poor customer service, including rude staff, unhelpful responses, and issues with order accuracy.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and efficiency, as well as the quality of food during certain visits.
- ABAlex Bauer4 days ago5.0I order breakfast on the app like 15 minutes prior to getting their so its ready when i arrive. It is a busy time during the week and place so the drive thru is always a good few minutes to wait in drive thru. Always friendly and polite employees and appreciate that. No matter what my food is fresh and hot ...coffee right like 80% of the time but it's all good.
- TTTony6 days ago1.0Leticia is manager she’s over managed can’t handle the drive thru yet she was taking orders over counter. Very unprofessional
- TDTommy DavisNov 7, 20251.0Terrible! First off employees moaning in the drive through microphone very unprofessional.. making us wait for non fresh food.. promising the sauce would be in the bag and wasnt.. also forgetting napkins and straws. Never again!
- DBDave BruessowOct 31, 20253.0School kids vaping/coughing/not eating while taking up two dining booths and employees just ignore it. This is unacceptable...
- RRRachelOct 27, 20251.0Terrible at greeting customers and takes forever to help you. I’ve routinely waited for over 10 minutes at the order pickup window when my food has been done and on their shelf the whole time. Don’t recommend.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 545 E McDowell, Phoenix?
McDonald's at 545 E McDowell in Phoenix is open 24 hours every day of the week.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location has drive-through service available 24/7.
What types of payment are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's delivery from this location?
Yes, this location offers delivery service 24/7, including same-day and no-contact delivery.
What services does this McDonald's provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where can I find the full menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app to order from McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android through the Apple App Store and Google Play Store.
Are there nearby coffee shops close to this McDonald's?
Yes, Starbucks is located nearby and offers coffee and refreshments, which could be a good spot to visit before or after your McDonald's meal.
What parks are near this McDonald's for outdoor activities?
Townsend Park is close by and provides a great place for outdoor activities or relaxing before or after visiting McDonald's.
If I am visiting nearby locations like the Arizona Burn Foundation or The Phoenix Counseling Collective, is McDonald's a convenient place to grab food?
Yes, McDonald's is conveniently located near the Arizona Burn Foundation and The Phoenix Counseling Collective, making it a great spot for a quick meal or coffee during your visit to these nearby services.