McDonald's

3.4
2013 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
926 E Indian School Rd, Phoenix, AZ
85014, United States

Hours

Reviews

3.4
2,013 reviews
5 stars
711
4 stars
386
3 stars
365
2 stars
152
1 star
399

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, particularly in the drive-thru.

Food Quality

Several reviews mentioned cold or poorly prepared food, including stale fries and incorrect items.

Cleanliness and Safety

Concerns were raised about cleanliness in the dining area and safety issues related to homeless individuals in the vicinity.

Kiosk Ordering

Customers expressed frustration with the mandatory kiosk ordering system, preferring to interact with staff directly.

Positive Staff Experiences

Some reviews highlighted friendly and hardworking staff, particularly during busy hours, providing a contrast to the overall negative feedback.
  • LF
    lucinda fernandez
    Jan 5, 2026
    1.0
    Not a great experience! Hot coffee specifically states vanilla latte but no flavor.
  • TA
    Tawney Anthony
    Dec 31, 2025
    4.0
    I only get the frappes from McDonald's. Im not a canable! Other than that! Their frappes are da bomb as long as you get extra extra drizzle around the cup! 🥤
  • CA
    Christine Agostino
    Dec 28, 2025
    3.0
    It's McDonald’s. The food was as expected. The seating area looked nice, clean and modern. The people were nice. They were out of French fries! 🤣
  • SS
    Sara-marie Serawop
    Dec 24, 2025
    4.0
    Food here is pretty good and staff or pretty cool as well which always makes this stop pleasant for me.
  • MS
    Mr. Tazz Sullivan
    Dec 11, 2025
    5.0
    Since I just got out I had to get some McDonald's, I remember when we gave them the W. Anyway staff at this location is nice and polite, food was hot, french fries was done perfect I got to say this a good location. The restroom was clean and smelled clean.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 926 E Indian School Rd in Phoenix, AZ?

McDonald's at 926 E Indian School Rd in Phoenix, AZ is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.