Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,723 reviews
5 stars
926
4 stars
451
3 stars
419
2 stars
213
1 star
714
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including long wait times, rude staff, and unprofessional behavior from management.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.
Food Temperature
Several customers received cold or improperly cooked food, which contributed to negative experiences.
Customer Experience
Customers expressed frustration with the lack of communication and assistance from staff, particularly regarding the new ordering system and kiosk usage.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their helpfulness and positive attitudes.
- OMOscar Munoz2 days ago1.0Stood at front for 20 minutes with no service, workers in back act as if they do not see you, terrible. Not the first time, don't walk in at night.
- VDVIANEY DELGADO3 days ago1.0If I could give this place a 0 I would. Never get your order correct and the service is absolutely trash. The manager Ernesto has horrible attitude when they are the ones at fault and got your order wrong and still continue to have a bad attitude to customers.
- MSMaria SanchezNov 12, 20255.0The only McDonald's with extra ordinary service I have went to many in my life and this location is number one.
- ILIris LatomOct 28, 20251.0Too long for an small order
- AAAngelica AraizaOct 16, 20251.0Pesimo servicio hacia la manager del turno de la mañana, perdi 30 min en un cafe que no podin entregarme y me mandan al drive car y cuando llego me dicen que no k tengo k regresar enfrente trato de ordenar y me cierran la ventanilla
Frequently Asked Questions About McDonald's
What are the operating hours for this McDonald's location?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service?
Yes, the drive-thru at this McDonald's is open 24/7.
Can I order McDonald's for delivery from this location?
Yes, delivery is available 24/7 via their online ordering service or McDonald's app.
What types of pickup and delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Where is this McDonald's located?
This McDonald's is located at 9120 West Thomas Road, Phoenix, AZ 85037, USA.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there any nearby coffee shops where I can grab a drink before or after visiting McDonald's?
Yes, nearby coffee shops include Dunkin', Good Vibes Nutrition, and 7-Eleven.
What healthcare facilities are near this McDonald's?
Nearby healthcare options include Phoenix Pain Treatment, West Valley Pain Solutions, Penny Injury Chiropractic, John Q Quackenbush, Perfect Dental Group, Hand Therapy Partners, and Diamondback Healthcare Center.
Are there any places nearby where I can get a haircut or grooming services?
Yes, nearby barbershops and beauty salons include Diamond Kutz Barbershop, Dmnd kutz Barbershop w Phoenix, Tailored By Emmanuel, and All About You beauty salon.
Is there a convenient retail or store nearby if I want to shop before or after my meal?
Yes, nearby retail options include Caesar's Uniforms and Life Uniform clothing stores.