Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,735 reviews
5 stars
931
4 stars
452
3 stars
419
2 stars
213
1 star
720
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with long wait times and poor communication being common complaints.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and cold food, indicating a lack of attention to detail.
Customer Experience
Several customers expressed frustration with the ordering process, particularly with the reliance on kiosks and the lack of personal interaction.
Management Issues
Multiple reviews mentioned unhelpful or rude management, contributing to a negative overall experience for customers.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported old or poorly prepared food.
- AHAlyssa Hernandez6 days ago1.0Worst location lazy employees dirty always a long wait service never worth going too
- RCRaul CDec 25, 20251.0The waitress was very rude and kept playing with the food. It was December 24th at 11 o'clock. I'm never coming back.
- VFVal FloresDec 22, 20251.0It was difficult to get a refund for an order I never received from a mobile order. Waited around to cancel but was unable and was still charged.
- JBJosh BurtDec 20, 20255.0Order taker with tattoos in the morning is great. Polite, friends and has good energy. My food at this McDonald’s is usually always hot and fresh and the line moves fast. Keep it up.
- MFMara FinchDec 16, 20251.0All my food was old and then they looked at me like something was wrong with me when I asked for fresh food 😂😭😭😭 stop the cap and do your job.
Frequently Asked Questions About McDonald's
What are the operating hours for this McDonald's location?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service?
Yes, the drive-thru at this McDonald's is open 24/7.
Can I order McDonald's for delivery from this location?
Yes, delivery is available 24/7 via their online ordering service or McDonald's app.
What types of pickup and delivery services does this McDonald's provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Where is this McDonald's located?
This McDonald's is located at 9120 West Thomas Road, Phoenix, AZ 85037, USA.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there any nearby coffee shops where I can grab a drink before or after visiting McDonald's?
Yes, nearby coffee shops include Dunkin', Good Vibes Nutrition, and 7-Eleven.
What healthcare facilities are near this McDonald's?
Nearby healthcare options include Phoenix Pain Treatment, West Valley Pain Solutions, Penny Injury Chiropractic, John Q Quackenbush, Perfect Dental Group, Hand Therapy Partners, and Diamondback Healthcare Center.
Are there any places nearby where I can get a haircut or grooming services?
Yes, nearby barbershops and beauty salons include Diamond Kutz Barbershop, Dmnd kutz Barbershop w Phoenix, Tailored By Emmanuel, and All About You beauty salon.
Is there a convenient retail or store nearby if I want to shop before or after my meal?
Yes, nearby retail options include Caesar's Uniforms and Life Uniform clothing stores.