McDonald's

3.4
1883 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5060 W Cactus Rd, Phoenix, AZ
85306, United States

Hours

Reviews

3.4
1,883 reviews
5 stars
659
4 stars
399
3 stars
269
2 stars
142
1 star
414

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unprofessional, and inattentive.

Order Accuracy

A significant number of customers reported frequent issues with incorrect orders, missing items, and food not prepared as requested.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables, trash in the parking lot, and unpleasant odors.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning cold items, poorly prepared meals, and issues with specific menu items.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted positive experiences with certain orders.
  • CM
    Caitlin Morse
    6 days ago
    1.0
    Idk what jerk who has no life skills prepared my hamburger but this is unacceptable..... It's always an issue at this location. If I could post a picture of this nightmare of a hamburger I would. If you don't like your job quit, and if you're incapable of doing the job you should be fired. I was up since 1:00 a.m. and worked all the way up to the time my food was delivered at 3:00 p.m. and this was the first meal of the day..... Idk if it's even safe to eat, Lord only knows what you did to it. Never again McDonald's, I will not be ordering from any of your establishments anymore.
  • AW
    Angela Wells
    Nov 18, 2025
    1.0
    You messed up my coffee, among other things. Why are you taking the liberty of adding sugar to my coffee anyway??!!! What if I had diabetes?! Real smart. The girl taking pymts was great, patient, using her brain. There one handing out food..... back to training. She looked me in the face ave said she doesn't do mobile orders, when I have instructions to pick it up in the drive thru. Did she just expect me to be ok with that response? Maybe this location LIKES to have employees that cause conflict. Idk. She/him also asked me if I was just in the drive thru. Lol. What the what??! Yes and I'm still here because you have not yet helped me. The very last thing she finally hands me was my coffee. Loaded with sugar and looks like cereal milk, not coffee. BIG FAIL! MNGR stood there coaxing this diversity hire the whole time. Back to training!
  • KL
    Kissy Lane
    Nov 17, 2025
    1.0
    Worst McDonalds ever! Ordered $5 Double Cheesburger value box came with nuggets etc customized and removed 1 patty because it has 2 on it.. get this... they gave me 2 buns with only ketchup on it. You would think they would double check ticket because I don't know anyone who would order a hamburger bun with just ketchup only on it.. mind blowing! No single patty, no onion, no pickle, no cheese. Employees are unable to read tickets and dont really care about your order. This was the 2nd time they screwed my order up. Done. Deleted app. No go! Save your money!
  • JM
    Jody Martinez
    Nov 16, 2025
    4.0
    Basic fast food. Lady at the first window is always so nice.
  • BA
    Brandon Albani
    Oct 25, 2025
    1.0
    Okay, I am not one to complain or even leave a review. We eat fast food so rarely now and every single time this location has the same problems. First of all we only order on the app because the mess up the order every time you try to at menu. And even then always missing atleast 1 item. And to get anyone to treat you like you like a human here is rare. They kinda just stare at you at both windows give you your receipt, or food at the next. But it’s always some kid that just doesn’t want to be there. Back when I worked customer service jobs managers would hold you to some standard now it seems like everyone gave up. Just bad attitudes and bad service every single time from this location.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

The McDonald's at 5060 W Cactus Rd in Phoenix is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.

What are the drive-thru hours at this McDonald's?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.