Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,892 reviews
5 stars
663
4 stars
400
3 stars
270
2 stars
143
1 star
416
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and long wait times.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and poorly prepared food.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a bad smell.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that there are instances of good service.
- RSRobby Smith5 days ago1.0This place is ridiculous two cars in a drive-through every single morning and make you pull around and wait 5-10 minutes for your food. I thought this was called fast food for a reason if you got time to waste this is your place.
- AWAllie WatsonDec 6, 20251.0Veryyyy rude employees , they close the drive through early at 2:45am and I tried to pick up a DoorDash order they just ignored me in the drive thru and when I repeated myself she just said “OKAY?”
- ALAbraham LopezDec 5, 20251.0Except the worst here what’s the point of the app and still not have my food or make it. Oh I love being lied to good Job McDonald.
- SSSean SullivanDec 2, 20252.0The sorriest ice cream cone I've ever been charged for. Well, charged is incorrect, i used my rewards app and the cone was one of the rewards I had available to me. Although at 1400 points, it's 100 points per $1, it still isn't technically free. So maybe that's why they gave me a cone so small my tiny dog would have wanted more. Maybe three tablespoons of ice cream. Very sad and the fact that it was on a free cone speaks volumes.
- AWAngela WellsNov 18, 20251.0You messed up my coffee, among other things. Why are you taking the liberty of adding sugar to my coffee anyway??!!! What if I had diabetes?! Real smart. The girl taking pymts was great, patient, using her brain. There one handing out food..... back to training. She looked me in the face ave said she doesn't do mobile orders, when I have instructions to pick it up in the drive thru. Did she just expect me to be ok with that response? Maybe this location LIKES to have employees that cause conflict. Idk. She/him also asked me if I was just in the drive thru. Lol. What the what??! Yes and I'm still here because you have not yet helped me. The very last thing she finally hands me was my coffee. Loaded with sugar and looks like cereal milk, not coffee. BIG FAIL! MNGR stood there coaxing this diversity hire the whole time. Back to training!
Frequently Asked Questions About McDonald's
What are the regular business hours for this McDonald's location?
The McDonald's at 5060 W Cactus Rd in Phoenix is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.
What are the drive-thru hours at this McDonald's?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 4:00 AM on Friday and Saturday.
When is delivery available from this McDonald's?
Delivery is available Monday through Thursday and Sunday from 5:30 AM to 10:30 PM, Friday from 5:30 AM to 3:59 AM, and Saturday from 4:00 AM to 3:59 AM.
What types of payment are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer for ordering and pickup?
They offer drive-thru, curbside pickup, McDelivery, mobile offers, mobile ordering, same-day delivery, and no-contact delivery services.
Is there a mobile app available for ordering from McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Where is this McDonald's located?
It is located at 5060 W Cactus Rd, Phoenix, AZ 85306, United States.
What nearby places can customers visit before or after eating at McDonald's?
Nearby places include Thrifty Car Rental for travel needs, Jimbo's Sports Bar & Grill for additional dining and bar experience, and Flowerama of Glendale for gifts and flowers.
Are there other food options close to this McDonald's?
Yes, nearby you can find Hungry Howie's Pizza, Subway sandwich shop, and New York Wok Chinese & Asian restaurant for more dining choices.
What other services can customers find near this McDonald's?
Customers can access health and medical services at Helping Hand Dental Clinic, optometry at Nationwide Vision, and gaming at GameStop nearby the McDonald's location.