Brand Certified
McDonald's
3.4(2129 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
5120 W Baseline Rd, Phoenix, AZ
85339, United States
Certified by McDonald's • Feb 22, 2026
(602) 237-0950
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.4
2,129 reviews
5 stars
779
4 stars
354
3 stars
348
2 stars
175
1 star
473
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor customer service, including rude staff and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or incorrect items.
Wait Times
Long wait times in both drive-thru and in-store were a common complaint, with some customers waiting over 30 minutes.
Management Issues
Several reviews pointed to poor management practices, including lack of accountability and inadequate staff training.
Mixed Experiences
While some customers praised specific employees for their service, overall experiences varied widely, with many expressing dissatisfaction.
- MSMichael S1 day ago1.0Why is my 1 cheeseburger like the end of the world for you & the lady that had a $65 order you are all smiling and happy ?
- DHdavid Heather4 days ago1.0Wish there was zeros for this location. How do you have an hour long wait on the drive through at 2 am. Lmao foods probably going to be cold too!
- JKJulie KingFeb 10, 20262.0The last two times I was here with no customers in front of us in the drive thru I had to park and wait for my food in the parking lot. Then once I got my food the french fries were luke warm at best. Asked for no pickles and got pickles. Very disappointed.
- CRChelsea RossJan 26, 20261.0The quarter pounder is the only patty I like and this location ruins it every single time.. Im not sure why but they seem to be pressing the patty super flat, so it comes out extra dry and thin, thinner than the regular burger patty. Stop ruining the quarter pounders!! They taste AWFUL like this!! Only location I've ever been to that does this.. The drive thru workers were delightful though and that was nice
- DHdavid heatherJan 25, 20261.0DO NOT EAT HERE! I will be submitting pictures and report to the health department as well. Pretty blown away. Serving raw food after parking someone for 5-10 minutes not too mention the drive thru guy told me they had to reset the water because they only staged 1 of the 2. All of that i could probably be okay with one at a time but all at once and the manager tells me I have to drive 20 minutes back to the store for an app refund or replacement no thanks. Enjoy the picture can not believe anyone would serve that
Brand Certified Facts from McDonald's
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Certified February 22, 2026Yext Knowledge Graph
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