McDonald's

3.4
2112 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5120 W Baseline Rd, Phoenix, AZ
85339, United States

Hours

Reviews

3.4
2,112 reviews
5 stars
775
4 stars
354
3 stars
347
2 stars
173
1 star
463

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, particularly during late shifts, leading to negative experiences.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.

Speed of Service

Customers frequently mentioned long wait times in both drive-thru and in-store, with some stating it took over 30 minutes to receive their orders.

Food Quality

Several reviews indicated that food was often cold or poorly prepared, with complaints about items being overcooked or missing key ingredients.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, indicating that there are positive experiences to be had.
  • II
    ItzGrim
    3 days ago
    1.0
    I have tried multiple times with this location to no avail. I have had missing food. Every time it’s missing condiments, like seriously 0 packets or cups. Even when you pay for extra condiments they will not give them to you unless you specifically ask. It is insane to me that something so simple has gone unnoticed by managers for so long. Absolutely will not be going back again
  • LC
    Luis Castrellon
    Oct 29, 2025
    5.0
    Always complain about the bad never acknowledge the good, drive through was easy, cashier friendly, french fries hot and fresh they even asked if I wanted ketchup for my fries
  • MS
    Michael B. Smith
    Oct 28, 2025
    5.0
    Just so nice food so good 5 stars 🌟
  • EH
    Eugene Harwood
    Oct 21, 2025
    1.0
    went through drive through on 10-20-25 manager forgot my bag of ice no biggie she has great customer service i went back today and the person that was working was rude i go into that location often and always have gotten good service
  • IC
    ish castro
    Oct 21, 2025
    3.0
    I’m a late night eater whn most places are not that busy. Not here! Idk wht it’s like during the day but between 8 & close u best have a/c coz u gonna inhale exhaust for a bit. 🚗 💨😶‍🌫️

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is open 24/7, matching the restaurant's operating hours.