McDonald's

3.7
1338 reviews
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Business Details

4505 E Cactus Rd, Phoenix, AZ
85032, United States
(602) 996-1140
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4505 E Cactus Rd, Phoenix, AZ
85032, United States

Hours

Reviews

3.7
1,338 reviews
5 stars
564
4 stars
289
3 stars
203
2 stars
105
1 star
177

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mixed; some customers praised individual employees for their helpfulness, while others reported rude behavior and poor management.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and long wait times, leading to frustration.

Food Quality

Food quality is inconsistent, with reports of cold or stale items, while some customers noted fresh and enjoyable meals.

Cleanliness

The restaurant's cleanliness received positive remarks, particularly regarding the play area, but there were also complaints about dirty restrooms.

Management Issues

Several reviews highlighted poor management practices, including staff treatment and operational inefficiencies.
  • RN
    Renee Loncar (Renee Nicolette)
    Nov 1, 2025
    1.0
    Ordered curbside pickup and it took a long time. I called and was disconnected. Called back and finally someone answered and I told them I have been waiting over 20 minutes for the curbside pickup. He asked if I was in the drive through or in parking lot. Again I said I was in the parking lot where I checked in for Curbside pickup. He brought out my order which was cold. The quarter pounder meat was burnt and there was just one tiny piece of cheese that barely covered the hamburger meat and there was just 3 tiny pieces of onions. The French fries tasted like they were still frozen. I ended up throwing it all away.
  • RT
    Rory Turtoro
    Nov 1, 2025
    1.0
    Some manager lady was walking around bossing everyone around while she - herself was in sweatpants and a tank top and a messy bun. Don’t tell the kids how to clean something if you can’t show up to work clean yourself. Terrible behavior
  • SV
    Stephen Vincent
    Nov 1, 2025
    1.0
    Thanks for literally forgetting half of my order and not giving me a receipt, also i need a case number to use that link
  • RM
    R Manley
    Oct 28, 2025
    5.0
    Opens early, two lanes to place orders, friendly staff.
  • JV
    John Vescova
    Oct 23, 2025
    1.0
    I regret coming here everytime I do. If it's not a messed up order, or overcharging today it took 20 mins for my order, nit kidding.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open every day from 5:00 AM to 11:00 PM.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM.