McDonald's

3.7
1346 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4505 E Cactus Rd, Phoenix, AZ
85032, United States

Hours

Reviews

3.7
1,346 reviews
5 stars
570
4 stars
290
3 stars
203
2 stars
105
1 star
178

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff received praise for being friendly and helpful, while others were criticized for rudeness and poor management.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality reported, with some customers receiving fresh meals while others experienced cold or stale food.

Cleanliness

Generally clean environment noted, but some reviews mentioned dirty restrooms and unclean dining areas.

Speed of Service

Service speed is a significant issue, with many customers reporting long wait times for food and curbside orders.
  • DC
    David Castillo
    Dec 22, 2025
    5.0
    8:55pm on a Monday and the staff is jamming to Laura Branigans “self control”. Clean bathrooms. Clean floors. Clean door handles.
  • EC
    Erin Collins
    Dec 18, 2025
    1.0
    This McDonald's needs to up their game on their customer service, food quality & getting the orders right. We got some bushy big headed girl not wearing a uniform with a smug arrogant attitude, making customers feel like they are inconveniencing her. This location also always has stale bread & can't seem to get your order right either. Go to the McDonald's on Greenway (they're great, so much better than this location!), Canes, In-N-Out burger where customers get treated like valued customers.
  • MH
    Maria Hernandez
    Dec 7, 2025
    5.0
    Great customer service.
  • TM
    timmy mcgriff
    Dec 4, 2025
    5.0
    Leo is so awesome most definitely coming back for lunch because of him
  • DD
    Dee
    Dec 4, 2025
    4.0
    This is one of the best locations I frequent. Occasionally they give me the wrong item or two. Coffee is sometimes burnt like really burnt. They always fix whatever is needed when I do bring it to their attention. Not perfect but what is. Gayle is awesome. Most of the employees are kind. Using the customer care link in the mobile app is a waste of time. They make you repeat yourself through 5 emails to no help.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open every day from 5:00 AM to 11:00 PM.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM.