Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,346 reviews
5 stars
570
4 stars
290
3 stars
203
2 stars
105
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff received praise for being friendly and helpful, while others were criticized for rudeness and poor management.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Inconsistent food quality reported, with some customers receiving fresh meals while others experienced cold or stale food.
Cleanliness
Generally clean environment noted, but some reviews mentioned dirty restrooms and unclean dining areas.
Speed of Service
Service speed is a significant issue, with many customers reporting long wait times for food and curbside orders.
- DCDavid CastilloDec 22, 20255.08:55pm on a Monday and the staff is jamming to Laura Branigans “self control”. Clean bathrooms. Clean floors. Clean door handles.
- ECErin CollinsDec 18, 20251.0This McDonald's needs to up their game on their customer service, food quality & getting the orders right. We got some bushy big headed girl not wearing a uniform with a smug arrogant attitude, making customers feel like they are inconveniencing her. This location also always has stale bread & can't seem to get your order right either. Go to the McDonald's on Greenway (they're great, so much better than this location!), Canes, In-N-Out burger where customers get treated like valued customers.
- MHMaria HernandezDec 7, 20255.0Great customer service.
- TMtimmy mcgriffDec 4, 20255.0Leo is so awesome most definitely coming back for lunch because of him
- DDDeeDec 4, 20254.0This is one of the best locations I frequent. Occasionally they give me the wrong item or two. Coffee is sometimes burnt like really burnt. They always fix whatever is needed when I do bring it to their attention. Not perfect but what is. Gayle is awesome. Most of the employees are kind. Using the customer care link in the mobile app is a waste of time. They make you repeat yourself through 5 emails to no help.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open every day from 5:00 AM to 11:00 PM.
Does this McDonald's offer drive-thru service?
Yes, the drive-thru is available daily from 5:00 AM to 11:00 PM.
Can I order delivery from this McDonald's, and what are the delivery hours?
Delivery is available daily from 5:30 AM to 11:30 PM. You can order via their website or mobile app.
What pickup and delivery services are offered by this McDonald's?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is free Wi-Fi available at this McDonald's?
Yes, free Wi-Fi service is available for customers at this location.
How can I earn rewards or get mobile offers at this McDonald's?
Join MyMcDonald's Rewards to earn points for free food and access mobile offers through the McDonald's App.
Where is this McDonald's located?
It is located at 4505 E Cactus Rd, Phoenix, AZ 85032, USA.
Are there any stores nearby where I can shop for furniture after visiting McDonald's?
Yes, Mor Furniture For Less is nearby if you want to shop for furniture after your meal.
What other dining options are close to this McDonald's?
Nearby dining options include Olives Mediterranean Grill, Garbanzo Mediterranean Grill, Jersey Mike's Subs, Marie Callender's, and Hawaiian Bros Island Grill.
Are there any health or wellness centers near this McDonald's?
Yes, nearby health services include Visionworks (optometrist), AZ Chiropractic, Thinique Medical Weight Loss, and KidStrong Paradise Valley.