McDonald's

3.4
1851 reviews
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Business Details

3130 E Broadway, Phoenix, AZ
85040, United States
(602) 232-2828
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3130 E Broadway, Phoenix, AZ
85040, United States

Hours

Reviews

3.4
1,851 reviews
5 stars
694
4 stars
332
3 stars
304
2 stars
123
1 star
398

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising individual staff members while others report rudeness and unprofessional behavior from management.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a significant issue with order accuracy.

Food Quality

Concerns about food quality, including cold and poorly prepared items, as well as issues with cleanliness in the restaurant.

Kiosk Experience

Customers express frustration with being forced to use kiosks instead of traditional ordering methods, leading to dissatisfaction.

Overall Experience

Overall, experiences vary widely, with some customers enjoying their meals while many others report significant issues.
  • MH
    Marshall Hall
    5 days ago
    3.0
    I got 2 ranch snack wraps with fries and sprite. Sprite was very flat both wraps had almost no flavor fried chicken I thought I selected grilled. The French Fries were hot and very salty.
  • AC
    aaron coleman
    Jan 2, 2026
    5.0
    Israel, One of several employees, took time out of his duties and busy workday to assist, not only myself, but other customers inside the establishment. He assisted me more than once though the self ordering system, which is difficult for most people, utilizing the computer touch screen self ordering system himself. He is patient, efficient, and has a positive attitude. Appriciate hard workers such as him. He is consistaint.
  • MJ
    Marina Johnson
    Dec 22, 2025
    5.0
    This location always serves good food. I will go out my way to order from here even if there are other closer to me.
  • RN
    Rosa Nieves
    Dec 5, 2025
    1.0
    The morning manager is awful her customer service is terrible. Her attitude is even worse. She lacks empathy. She provides no solutions or even apologizes for her employees mistakes. First time coming here and definitely not stopping here again.
  • SS
    Sherry
    Dec 4, 2025
    5.0
    Kim was stellar and me and my service dog Steve deeply appreciated her warm, professional level of care and service today! She really not only made our day, was kind and I also watched as I sat and enjoyed my meal what's my service dog as she stayed very calm under pressure being so busy today as this location is every day. Every time I go to this location they always get my order right there efficient and I really did appreciate creating a memory with my service dog Steve because of Kim today of all days! If any of her management team read this I hope she gets a recommendation & recognition for her level of customer service and care!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3130 E Broadway, Phoenix?

McDonald's at 3130 E Broadway in Phoenix is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers 24/7 delivery services including curbside pickup, same-day delivery, and no-contact delivery.