McDonald's

3.4
1494 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3207 W Indian School, Phoenix, AZ
85017, United States

Hours

Reviews

3.4
1,494 reviews
5 stars
590
4 stars
218
3 stars
224
2 stars
111
1 star
351

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold, undercooked, or poorly prepared items.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted issues with the overall atmosphere and presence of homeless individuals.

Service Speed

Several reviews mentioned slow service, particularly during peak hours, leading to long wait times for orders.
  • AA
    Areli Antezana
    3 days ago
    1.0
    There is this rude Hispanic lady who works as manager in the afternoons who never wants to give me what I order on the app. She has closed the window in my face just to avoid confrontation when I ask for my missing items!! Management has to do better at this location, several people from my job have stopped going to this location because of the same annoying manager.
  • 1B
    1994 Baby
    3 days ago
    1.0
    Sthefania the manager is very rude and unhelpful I gave her my code from the app and it took my points but she said it didnt go.thru and theres nothing she can do the app has nothing to do with them and is very rude so I loose out on my points and didnt get my item she stated that the app has been having issues all day today.So I don't know why they would even ask if I was gonna use a code , they should just tell people that it was down instead of having people waste their points for nothing she does not deserve her position and should give demoted to a regular employee has no traits of being a assistant manager nor a manager
  • WM
    Wesley Mccorkendale
    Nov 18, 2025
    5.0
    Had a good experience, everyone was busy at this location respectful polite. Everything was clean food was hot playground was clean as well my daughter had on the playset as well little computer games for the kiddos too
  • MP
    Marty Perkins
    Nov 8, 2025
    4.0
    They take ebt but for some reason the evening shift won't take it. Regular employees think because they don't know how to do it that means they don't take ebt. Kinda annoying but the manager usually steps in to process my payment. 9/10 they're friendly about it. 1/10 they make a fuss, but still process my payment. Food and drinks are what you expect. I like they're to go bags for drinks.
  • RB
    Rubí Bernardino
    Oct 24, 2025
    1.0
    I’ve had several issues at this location with missing sauces from my orders, even though I request them through the app. When I asked the manager about it, she was rude and said sauces cost extra, but the app doesn’t show any charges. This isn’t the first time she’s been unpleasant or unwilling to help. I don’t have any problem with the food — it’s always fine — but the customer service, especially from the manager, really needs improvement. It’s disappointing because this McDonald’s is closest to my job, but I no longer feel comfortable going back.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery service?

Yes, they offer delivery with hours varying by day, generally from 5:00 AM to 10:00 PM, with extended hours on weekends.