McDonald's

3.3
1133 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • BreakfastAvailable

Location

McDonald's
Phoenix Airport - Phx Term 4 Conc N4, Phoenix, AZ
85034, United States

Hours

Reviews

3.3
1,133 reviews
5 stars
344
4 stars
198
3 stars
230
2 stars
122
1 star
239

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, with staff being rude, unprofessional, and unhelpful, leading to a negative customer experience.

Food Availability

Many customers reported that the location frequently runs out of menu items, leading to disappointment and frustration.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty appliances and hair found in food, which detracted from the overall dining experience.

Speed of Service

While some customers experienced quick service, many others reported long wait times and disorganization, particularly during busy periods.

Pricing Issues

Customers expressed concerns about inflated prices typical of airport locations, with some feeling they were overcharged for items.
  • GJ
    Gonzalo Jacques
    Nov 15, 2025
    1.0
    Para estar en un aeropuerto debería estar más prolijo el personal y el local, tiene aspecto de sucio, poca higiene, hablan y largan carcajadas como si estuviesen en la casa. No se x que en usa dejan tan abandonados los locales, en otras partes del mundo generalmente no se ve esto
  • TD
    Tina Daugherty
    Nov 2, 2025
    1.0
    Waited in line. Music playing loud. Get my wrap. Go to gate to eat it and that’s pretty much all I got. A wrap. Nothing inside but a tiny piece of chicken at the bottom. Sad day for McDonalds
  • JM
    Jonathan Mullins
    Oct 28, 2025
    5.0
    They were very patient with my kids while we were ordering. I have a 6 year old that loves to order her own stuff and the young lady at the register was very nice with her.
  • RC
    Rick Collard
    Oct 27, 2025
    1.0
    Approaching the counter to place an order when I was stunned to hear this lady McDonalds worker cussing at one of her fellow workers and spitting on me as she does. Totally unprofessional Demeanor ! I'm assuming she's a supervisor because she was acting like she owned the place ! Then all mad she turns to shout at someone else. The cashier had to wait until she was over her meltdown , just so we could communicate ! Her name is Kim !! Or that was what the other employees were calling her ! This mean , rude , and grouchy woman has no business in a retail position !!! There was a customer, that was trying to fix an order , she told him off as well !! There are kids traveling thru the Airport , and her cussing , and screaming is not appropriate ! I had to take my kids down the hall , because they were speechless !! If you hate your job so much , you should quit !! I and other families that were present , ended up at Dunkin donuts . While we we're witnessing this tirade I talked to the other folks and they plan to never return This location is by B gates in Sky Harbor Airport, Phoenix AZ. And I heard them call her Kim . Middle aged black Female. Constant frown and curled up lip !!
  • JR
    Jose Ramirez
    Oct 4, 2025
    2.0
    el servicio en este lugar muy malo solo ablan ingles segun ellos la viejita de enfrente parese que no durmio toda la noche y sin ganas de trabajar la gente hispana no tienen ayuda porque no saven el idioma y lo peor mucha gente esperando sus bebidas y la comida amontonada y te la comes toda dura y fria es un relajo no lo recomienso y tambien es mucho mas caro que los normales

Frequently Asked Questions About McDonald's

What are the daily operating hours for McDonald's at Phoenix Airport Terminal 4?

McDonald's at Phoenix Airport Terminal 4 is open daily from 5:00 AM to 9:00 PM.

Does this McDonald's location offer drive-through services?

Yes, the drive-through is available daily from 5:00 AM to 9:00 PM.