Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor service, with staff being rude, unprofessional, and unhelpful, leading to a negative customer experience.
Food Availability
Many customers reported that the location frequently runs out of menu items, leading to disappointment and frustration.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty appliances and hair found in food, which detracted from the overall dining experience.
Speed of Service
While some customers experienced quick service, many others reported long wait times and disorganization, particularly during busy periods.
Pricing Issues
Customers expressed concerns about inflated prices typical of airport locations, with some feeling they were overcharged for items.
GJ
Gonzalo Jacques
Nov 15, 2025
1.0
Para estar en un aeropuerto debería estar más prolijo el personal y el local, tiene aspecto de sucio, poca higiene, hablan y largan carcajadas como si estuviesen en la casa. No se x que en usa dejan tan abandonados los locales, en otras partes del mundo generalmente no se ve esto
TD
Tina Daugherty
Nov 2, 2025
1.0
Waited in line. Music playing loud. Get my wrap. Go to gate to eat it and that’s pretty much all I got. A wrap. Nothing inside but a tiny piece of chicken at the bottom. Sad day for McDonalds
JM
Jonathan Mullins
Oct 28, 2025
5.0
They were very patient with my kids while we were ordering. I have a 6 year old that loves to order her own stuff and the young lady at the register was very nice with her.
RC
Rick Collard
Oct 27, 2025
1.0
Approaching the counter to place an order when I was stunned to hear this lady McDonalds worker cussing at one of her fellow workers and spitting on me as she does. Totally unprofessional Demeanor ! I'm assuming she's a supervisor because she was acting like she owned the place ! Then all mad she turns to shout at someone else. The cashier had to wait until she was over her meltdown , just so we could communicate ! Her name is Kim !! Or that was what the other employees were calling her ! This mean , rude , and grouchy woman has no business in a retail position !!! There was a customer, that was trying to fix an order , she told him off as well !! There are kids traveling thru the Airport , and her cussing , and screaming is not appropriate ! I had to take my kids down the hall , because they were speechless !! If you hate your job so much , you should quit !! I and other families that were present , ended up at Dunkin donuts . While we we're witnessing this tirade I talked to the other folks and they plan to never return This location is by B gates in Sky Harbor Airport, Phoenix AZ. And I heard them call her Kim . Middle aged black Female. Constant frown and curled up lip !!
JR
Jose Ramirez
Oct 4, 2025
2.0
el servicio en este lugar muy malo solo ablan ingles segun ellos la viejita de enfrente parese que no durmio toda la noche y sin ganas de trabajar la gente hispana no tienen ayuda porque no saven el idioma y lo peor mucha gente esperando sus bebidas y la comida amontonada y te la comes toda dura y fria es un relajo no lo recomienso y tambien es mucho mas caro que los normales
What are the daily operating hours for McDonald's at Phoenix Airport Terminal 4?
McDonald's at Phoenix Airport Terminal 4 is open daily from 5:00 AM to 9:00 PM.
Does this McDonald's location offer drive-through services?
Yes, the drive-through is available daily from 5:00 AM to 9:00 PM.
What payment options are accepted at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a seating area available for dine-in customers?
Yes, this McDonald's location offers seating and dining-in options with wheelchair accessible seating and restrooms.
Can I order McDonald's food through a mobile app or online?
Yes, you can order via the McDonald's App available on iOS and Android, or order online at the provided order URL.
Does this McDonald's serve breakfast and coffee?
Yes, this location serves breakfast, coffee, as well as lunch, dinner, and dessert options.
Are there any nearby public transportation options to reach McDonald's at Phoenix Airport Terminal 4?
Yes, the PHX Sky Train Terminal 4 station is nearby and provides convenient transportation access to McDonald's at Terminal 4.
What nearby airport facilities can help travelers find McDonald's at Terminal 4?
Southwest Airlines and American Airlines Terminal 4 are nearby, making McDonald's an ideal stop for travelers awaiting flights.
What other dining options are near McDonald's at Phoenix Airport Terminal 4?
Nearby dining includes Sky Harbor la Madeleine, Joe's Real BBQ, Blue Mesa Tacos, Smashburger, Chili's Grill & Bar, New York Pizza Department, and Panera Bread.
Does McDonald's provide any rewards program for frequent customers?
Yes, McDonald's offers MyMcDonald's Rewards, where customers can earn points for free food.