McDonald's

3.6
2044 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3323 N 24th St, Phoenix, AZ
85016, United States

Hours

Reviews

3.6
2,044 reviews
5 stars
813
4 stars
411
3 stars
371
2 stars
126
1 star
323

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising staff for being friendly and helpful, while others report rudeness and unprofessional behavior from employees and management.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning issues like cold or poorly prepared items, while others noted that food was fresh and well-prepared.

Cleanliness

The restaurant is generally described as clean, with some reviews highlighting the cleanliness of the dining area and play place, although there were mentions of dirty tables.

Order Accuracy

Many reviews indicate frequent issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Drive-Thru Experience

The drive-thru service received mixed reviews, with some customers experiencing long wait times and poor communication, while others reported quick and efficient service.
  • LW
    Lisa Walters
    1 day ago
    4.0
    Place is clean. They DO have a play place. It didnt smell or have trash in it. Tables was clean. Workers was attentive. Food was RIGHT AND HOT!
  • SC
    Stephany Cuevas
    5 days ago
    3.0
    The food is great. I haven’t had an issue with nothing but one thing is that last time I went with my father and there was this rude lady that I was having an attitude with my dad. This is unacceptable. I will not let anyone talk to my dad like that my dad asked where are the sodas respectfully and she said well. I only have two hands with an attitude and she looked at my dad weird and I saw that she did and I’m not sure why she had an attitude with my dad he was being respectful to her so this is just poor customer service I will not let anyone talk to my dad like that and this has been like an issue for like a while. I’ve never really noticed until this happened. I have started paying more attention because last time one of my friends went with her husband, and the woman forgot to close her window, and she said idiot to him which they heard, and they were mad and was speaking to the manager, and the manager didn’t do anything. Also last time I went with my sister and I saw that she was taking forever and I was wondering so I went over there and she told me that that lady that was taking orders but hers. She was taking the other people’s orders, and the man told her oh I think that little girl is there and she proceeded to look at her and go do her thing which is unacceptable and poor service. I have started noticing this recently because there have been many complaints coming from other people that are my friends family members and my relatives last time. Also, one of my other friends was fighting with this employee that supposedly they didn’t give her cheeseburger that she asked for. And they were just fighting that it wasn’t on the receipt and it was but she just didn’t wanna accept it so she never ended up getting it and this is very bad. Poor service you guys seriously need to do better with your employees because that is just unacceptable. Because imagine you see people treating elderly people like that. Unacceptable. I will not let anyone be treated like this.
  • DH
    Dekisha Hicks
    6 days ago
    5.0
    One of the best drive thru.... before work they giveth where you for then Feed you hot food .
  • RC
    Robert Chavez
    Nov 6, 2025
    1.0
    Muy mal servicio los empleados siempre platicando lo ven a alli y ni encuenta lo toman a uno yo trabaje en in McDonald's como 1980 y que esperanzas que perdieramos asi el tiempo pero se perdio el respeto hacia clientes.
  • VR
    victor ramos
    Oct 26, 2025
    5.0
    Long story short Today 11/26/25 my wife and I came to have lunch and REST a little while our 3 kids play in the playground. We are exhausted since we are relocating to another state Tuesday night. We would like to greatly thanks CARLOS for going above and beyond with the service, he did something that make my wife day a better one. Something as little as switching my wife’s French fries 🍟 that got cold and saggy by the time she finished changing our son diapers for a fresh ones. Thank you Carlos.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 3323 N 24th St, Phoenix?

McDonald's at 3323 N 24th St is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at 11:00 PM but the drive-thru stays open until 1:00 AM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 10:30 PM, and on Friday and Saturday from 5:00 AM to 12:30 AM.