McDonald's

3.6
2985 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3501 W Bethany Home Rd, Phoenix, AZ
85019, United States

Hours

Reviews

3.6
2,976 reviews
5 stars
1,197
4 stars
612
3 stars
492
2 stars
228
1 star
447

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, particularly during night shifts, leading to negative experiences.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, indicating a consistent problem with order fulfillment.

Food Temperature

Several customers complained about receiving cold food, particularly fries, which detracted from their overall satisfaction.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for being slow and inattentive, especially during busy times.

Cleanliness

The restaurant was noted for being clean and well-maintained, which was appreciated by several customers.
  • RB
    Richard Hooper (BigRich)
    2 days ago
    1.0
    This is my local McDonald’s and I received the worst service. My order wasn’t right and the manager in a red morrone shirt had a snobby attitude. She fixed my order with an attitude and the way she belittled the young teenager was unprofessional. These teens are being scolded instead of coached that is not good management. This needs to be addressed promptly
  • CJ
    Chong Joo
    6 days ago
    1.0
    I wonder how they can be so rude. I've been many different McDonald's, but I've never encountered such rude employees. I've been here three times, and I've never encountered a friendly employees. I guess they provide special training on how to be more rude to customers.
  • AH
    Alana Hillman-Rodis
    Nov 9, 2025
    5.0
    Best customer service I've ever received at a McDonald's. I came through the drive through ordering food for 13 people. There was a miscommunication, causing Frances' phenomenal team to have to remake ALL of the drinks. I thought I was going to be stuck there indefinitely because of the long line of cars. Instead, Frances, Ann, Fabiola, Natalie, and Ximena had my gigantic order 100% corrected and me on my way within just a few minutes. I am SO impressed, ladies! After a day of moving, your kindness and teamwork meant the world to me. Truly, THANK YOU.
  • IB
    Ignacio Vargas Bernal
    Oct 19, 2025
    3.0
    Las papas fritas estaban frias
  • SM
    S. Maha
    Oct 18, 2025
    5.0
    Service was fast.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 4:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What are the drive-thru hours at this McDonald's?

The drive-thru is open daily from 4:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.