McDonald's

3.1
5237 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3455 W Peoria, Phoenix, AZ
85029, United States

Hours

Reviews

3.1
5,237 reviews
5 stars
1,589
4 stars
843
3 stars
878
2 stars
503
1 star
1,424

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.

Customer Service

Feedback indicated a lack of professionalism and rudeness from staff, with several customers expressing frustration over unhelpful management.

Cleanliness

Multiple reviews mentioned unsanitary conditions inside the restaurant, including dirty tables and bathrooms.

Food Quality

Several customers complained about receiving cold or stale food, with some noting that items appeared to be reheated.
  • JM
    Jeff Moehr
    1 day ago
    3.0
    If you can avoid this area do so at all cost. Last time I was at this location there was a bum fight outside and they were really going at it. They also found someone dead nearby recently. What a dump. McDonald’s customer service is rarely worth your money.
  • AA
    Antigona
    Jan 3, 2026
    5.0
    The best costumer service we had ever had at McDonald Courtney was so professional and knowledgeable fun respectful and such alive spirit she made our day five stars thank you we will come back even do we live out in 20 minutes away
  • AA
    AJ
    Jan 1, 2026
    4.0
    Hell of alot better then 19 ave and northern. Though the staff has as much personality as the kiosk you have to use. Least the order was correct. Cant wait for automation to take over.
  • LM
    Lauryn Marecek
    Dec 25, 2025
    1.0
    Zero stars....Came on Christmas with my family for breakfast. Waited over an hour In the lobby for my food to be ready. Mostly door dasher were inside also waiting for a long time. Manager carmen comes in and promos someone off a free breakfast sandwich. When I ask her to check my order because I've been waiting over an hour!!! She tells me they can't make my breakfast because breakfast was over... but her friend can get breakfast? They also clear their screens to have better times which is crazy, putting stickers over all the pie equipment, super unorganized. She tells me to find the order on my app, which is now timed out because it's been over an hour and they clear their screen. Now my app thinks I picked up the order, which is not true. I ask her for a refund for my $38 dollars and she said she can't. Okay so waste over an hour of my time on Christmas... and take my money and not return it. Then some dude in the lobby tried to fight my husband because your employees can't make things right with us when we tried to express things weren't right. I ask for corporates phone number and she hands me a receipt with the store number... corporate will be called, I want my money back and will stay far away from your store. The fat dude with the crown on his neck told me for over an hour my order was still being worked on. Way to go mcdonalds, thanks for upsetting a family of 4 and robbing me of my money.
  • CC
    C
    Dec 25, 2025
    1.0
    If I could leave no stars, I will leave no stars. Pulled up to the mcdonald's this morning placed and ordered ten minutes before ten thirty, and they had told me that they had already decided to stop selling breakfast. Refused to give me my money back and said I had to wait up to 24 hours on Christmas day. Instead of offering an alternativeThe girl that was taking my order at the drive through decided to disconnect her headset and continue on to the next customer in the other lane. Very unprofessional.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3455 W Peoria in Phoenix, AZ?

McDonald's at 3455 W Peoria in Phoenix, AZ is open 24 hours a day, every day of the week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open 24/7.