Brand Certified
McDonald's
3.6(1061 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
3848 W Pinnacle Peak Rd, Phoenix, AZ
85310, United States
Certified by McDonald's • Feb 22, 2026
(623) 580-9618
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.6
1,061 reviews
5 stars
418
4 stars
207
3 stars
171
2 stars
79
1 star
186
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, particularly in the drive-thru, with many expressing frustration over being asked to pull forward and wait for their orders.
Food Quality
Mixed reviews on food quality; while some praised fresh and hot meals, others reported issues with undercooked items and incorrect orders.
Cleanliness
The cleanliness of the restaurant was inconsistent, with some customers noting clean dining areas while others complained about dirty play areas and bathrooms.
Customer Service
Customer service experiences varied widely, with some staff receiving praise for their friendliness and helpfulness, while others were criticized for rudeness and poor management.
Pricing Issues
Several customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes and food quality.
- DTDale Tackett4 days ago5.0Service was very good and employees were friendly. Restaurant was very clean and well stocked. Food was very good and was prepared correctly.
- DMDerek MFeb 17, 20263.0Just wanted to share an experience from today so management is aware. I received a burger that appeared undercooked in the center. I went back to the restaurant and showed them, and the staff were very sweet and understanding, they refunded me right away. I’m not posting this to bash anyone, just hoping management can make sure cooking standards are being followed. Thank you. The picture doesn’t even do it justice, I just snapped that right when I noticed. It was very very bright red. Especially once it dried up and cooled down. You could REALLY see it.
- SSSDJan 2, 20265.0Fast service in the drive-thru.
- APAbhishek PrasadJan 1, 20265.0Amazing! The food was good! Me and my kid went in to McDonalds, We got the Vanilla Shake! My kid loved it, that's my first reason for Food 5 stars The atmosphere was nice!, We got to see seats, chairs, play places, flowers, and others, there was a window you could see the outside and others, Always a bright day to see in the McDonalds window This is one of the best vibrant atmospheres! A second reason for Atmosphere The service was good, The person was telling me what would I like to order, my kid ordered the vanilla shake, we paid 4.99 (fine) and God it was fast! It took like 10 seconds! They're really fast! My kid got excited and waited by playing on the play place, he had so much fun then I told him to go, He went and we went in the car and enjoyed it! Service 5 stars Sincerely, Abhishek Se
- PPPosiVibesDec 23, 20251.0I stopped by the drive-thru and ordered a large fry, but when I checked it later it was only about half full. For the price, I expect the portion size advertised. Hopefully this location pays more attention to order accuracy going forward. Date of service was 12/23/2025 6:23pm
Frequently Asked Questions About McDonald's
What are the regular business hours for this McDonald's location?
This McDonald's is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's?
Delivery service is available daily from 5:30 AM to 10:30 PM.
Does this McDonald’s offer drive-thru service and what are its hours?
Yes, the drive-thru is open every day from 5:00 AM to 11:00 PM.
How can I order McDonald's food online for delivery or curbside pickup?
You can order online for delivery or curbside pickup through the McDonald's delivery website or app using links like https://mcdonalds.order.online/business/-5579 or the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer any reward programs for frequent customers?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi access.
What nearby coffee shops can I visit before or after dining at McDonald's?
Nearby coffee shops include Starbucks and Fresh & Easy Markets, which also offers smoothies and juices.
Are there fitness or wellness centers near this McDonald's?
Yes, nearby are 365 Gym, Yoga Hangout, Pinnacle Brazilian Jiu Jitsu, and wellness spas like Essential Massage & Wellness and Moxie Salon and Spa.
What nearby recreational or outdoor attractions can be visited near McDonald's?
You can visit Thunderbird Mountain Preserve, a park and mountain offering active outdoor activities close to the McDonald's location.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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