McDonald's

3.6
1047 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3848 W Pinnacle Peak Rd, Phoenix, AZ
85310, United States

Hours

Reviews

3.6
1,047 reviews
5 stars
411
4 stars
207
3 stars
171
2 stars
78
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported problems with incorrect orders, slow service, and unprofessional staff behavior.

Cleanliness Concerns

Several reviews highlighted unsanitary conditions, particularly in the playground and dining areas.

Pricing Complaints

Customers expressed dissatisfaction with high prices and perceived reductions in food quality.

Positive Staff Interactions

Some customers praised specific staff members for their friendly and helpful service, indicating that there are positive experiences amidst the negative feedback.

Drive-Thru Efficiency

While some noted quick service at the drive-thru, others experienced delays and were often asked to pull forward for their orders.
  • FT
    fikisha tang
    Nov 13, 2025
    1.0
    Was in the drive thru at 10:30 pm and i the recording said sorry we are closed? False advertisement time of photos
  • AH
    Anna Huebsch
    Nov 8, 2025
    1.0
    The lady in a maroon shirt they had running the front register this morning 11/8/2025 was horrible and her attitude was disgusting. Definitely not someone that should be working in customer service that always looks and acts like her job is such an inconvenience to deal with customers. Ordered a meal sausage breakfast burritos and asked for extra cheese on them. I know they come pre made but they have given this to me before and I said as much never rude about it because I believe in treating everyone how I want to be treated. Well she didn’t like me making her so more work than necessary and rolled her eyes then went to ask someone else. Then proceeded to not say another word to me even though I said thank you and waited patiently and then got mad rolled her eyes again for the 3rd time because I asked for 2 hot sauces because she didn’t ask me like they normally do while finishing checking out. Then they didn’t even add the cheese and it wasn’t even put on the receipt as an adjustment she just decided to ignore me. I understand hating your job but have never had such blatant disrespect. All of the other employees that work there are great if I don’t have to deal with her again I would keep going but definitely rethinking now.
  • EW
    Eddie Wright
    Oct 30, 2025
    1.0
    20% price increase, cooperate greed at its finest.
  • PP
    Pedro
    Oct 23, 2025
    1.0
    My order is always wrong, so I’ve learned to double-check every time.
  • SG
    Samurai Games-
    Sep 27, 2025
    1.0
    I've been coming here for 2 yrs now and it's been great , this new manager ANIKA for this store is beyond ridiculous refusing service to people if they don't lock their bikes/e bikes behind the store on a tiny rack that holds 2 bikes where it's by the drive thru and literally unseen where anyone can come up and grab them. Not coming here anymore more been parking my bike in that same spot for yrs

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's?

Delivery service is available daily from 5:30 AM to 10:30 PM.