Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and bathrooms, and issues with flies.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, missing items, and overall lack of attention to detail.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about cold or improperly prepared items.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and chaotic, with many customers expressing frustration over long wait times.
NW
Nancy Wallace
Nov 9, 2025
5.0
I waited 22 minutes for my food
I was really surprised I waited so long with so many employees.
And there was someone calling out numbers so loud it really scared me he was so loud
I was going to speak to the manager but she did not look approachable
So I let it go
MH
Maggie Harris
Nov 2, 2025
4.0
Pretty much gamble if my iced coffee will be sweet or not, despite my customization of it being sweet with extra sweetener, all sugar-free stuff. But when it's good it's really good and really cheap for a large iced coffee anywhere.
I haven't really ordered any food from this place but my husband has and he says his experience has been pretty good so four stars is fair. When I see three stars I think there's something lacking and even though I'm not always happy with the iced coffee they make up for it whenever I am
MV
Mario V
Oct 29, 2025
1.0
They tell me they out early on monopoly and they tell me then its over like to cover there ashes but I bought drinks with the intent of the monoply they still have decor up and its still in there system and there was no indication that they where out at all I bought this on 10/29/25 this is and a scam.
CG
Chris Gerlach
Oct 25, 2025
1.0
One of the worst stores for customer service. Today I made a online order and my number was #NL79 after waiting for 15 minutes I asked about my order and was given a order #1868 I told the manager that my hash brown was probably cold now,she responded with a frown but did get me another one when she returned with that same frown. Thanks for the cold breakfast sandwich too. I work in retail, I know prices are going way up, so be better to people spending their hard earned money.
SM
Steven Morgan
Oct 13, 2025
2.0
PLEASE DO SOMETHING ABOUT ALL OF THESE FLIES!!! THEY'RE ABSOLUTELY EVERYWHERE!!!This place is gross. What do they do at night??? Coming in for breakfast just after 5am there is nowhere to sit unless you remove the leftover trash on the tables and wipe tge crumbs and ketchup off the seats, yourself . The flies are rampant landing on our food, drinks,our kids our faces. We have to cover our food with napkins between drinks and bites. Trashcan are overstuffed and the smell is horrible. Why are they waiting for customers to sit down for breakfast to start wiping tables and mopping floors while they're trying to eat???? This place is horrible gross. We just do something as simple as wanting to use the restroom to wash our hands and it's crowded with drug users blocking our access. How is this a family restaurant?
What are the McDonald's operating hours at 4430 E Thomas, Phoenix, AZ?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, the drive-thru at this location is open 24/7, every day of the week.
What delivery options does this McDonald's offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I order McDonald's food online or via an app?
Yes, you can order through the McDonald's App available on iOS and Android or use their online ordering links.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer WiFi and mobile ordering?
Yes, the services include WiFi, mobile ordering, mobile offers, McDelivery, and gift cards.
Where is this McDonald's located?
It is located at 4430 E Thomas, Phoenix, AZ 85018, USA.
Are there any interesting nearby places I might visit before or after McDonald's?
Yes, nearby you can find Sugar 44, a bar and dance club, and Cinnabon, a bakery and coffee shop, for additional dining or entertainment options.
Can I visit any nearby retail or service stores when I come to McDonald's?
Nearby stores include the AT&T Store for mobile phone needs, and Mattress Firm Camelback East Village East for mattresses.
Are there any nearby healthcare or legal service providers near McDonald's?
Yes, nearby healthcare providers include Soreo home health care and Assisteo Hospice and Palliative. For legal services, there are Goldberg & Osborne and Brockway Law Office.