McDonald's

3.3
3381 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2611 N 75th Ave, Phoenix, AZ
85035, United States

Hours

Reviews

3.3
3,381 reviews
5 stars
1,170
4 stars
557
3 stars
542
2 stars
282
1 star
830

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and unprofessional behavior from staff.

Food Quality

Many reviews mentioned cold or improperly prepared food, with specific complaints about fries and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with concerns about hygiene standards among staff.

Staff Attitude

Several customers noted rude or indifferent attitudes from employees, particularly management.

Management Issues

There were multiple mentions of poor management practices, including lack of communication and oversight.
  • YM
    Yvette Martinez
    5 days ago
    1.0
    I stood at the front counter waiting to order at 5:10 am and the manager getting the drive thru orders just looked at me but never acknowledged me. She never asked if I was needing help, picking up, waiting for an order, nothing. another manager came in to work and at 5:14am made her way to the front and I asked her if someone could help me. She asked the other manager why I wasn't helped and she said she didn't know what I was waiting for but again, never acknowledged me or asked. The one that I asked for help said they want the customers to use the kiosk if someone is by themselves. She was by herself because another worker was walking back and forth kinda helping with bagging the orders and two other workers were making the orders. I then said you should have a sign stating that on the counter then. They give priority to the drive thru and ignore the customer inside the restaurant. I stood there so long my code for the app expired but the manager that helped me was able to get my food for the price I would have gotten it for. Other employees also need to respect the customer too because another employee just walked up while I was ordering and asked for a coffee ☕. Did he not see me or hear me or was it just that he felt entitled because he worked there? I believe more staff needs to be scheduled because we're on our way to work and I refuse to use the drive thru or kiosk when they are able to take my order at the register. No good customer service anymore
  • JD
    james dungan
    Nov 14, 2025
    1.0
    This has to be the worst McDonald’s I have ever been to, I had to sit in a line of other customers for 30 mins waiting for a 10 piece nugget and 2 snack wraps
  • IE
    Isaac Esquivel
    Nov 5, 2025
    1.0
    All I wanted was a hot coffee but instead got cool coffee with a leaking cup. First thing in the morning it was a horrible start to the day.
  • PA
    Por Aca
    Oct 31, 2025
    1.0
    The workers don't have proper training they even fail to keep the Area clean flys all over the place...
  • JL
    Jennifer Laroiya
    Oct 30, 2025
    1.0
    This McDonald’s is a disaster. Dirty, full of flies, and the staff and management walk around like clueless minions with no idea what’s going on lol it’s quite comical. They dont wear gloves to handle food and don’t even get me started on Management. They don’t understand that their job is hospitality and seem completely clueless about running a store. The managers and workers look constantly annoyed, as if dealing with customers and working for McDonald’s is the worst thing in the world.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, every day of the week.

Does this McDonald's have a drive-thru service and what are its hours?

Yes, it has a drive-thru open 24/7, every day of the week.