McDonald's

3.7
3645 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2305 W Bethany Home Rd, Phoenix, AZ
85015, United States

Hours

Reviews

3.7
3,645 reviews
5 stars
1,596
4 stars
726
3 stars
586
2 stars
249
1 star
488

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or improperly prepared items.

Cleanliness

Feedback varied, with some praising cleanliness while others reported unsanitary conditions.

Kiosk Ordering

Customers expressed frustration with being forced to use kiosks instead of traditional ordering methods.

Pricing Concerns

Several reviews mentioned high prices and dissatisfaction with portion sizes.
  • CL
    Christina Lodge
    Dec 27, 2025
    3.0
    This place is alright but I get parked a lot even for simplw orders. They have also give a very large order I had one time to the wrong person.
  • LL
    Loco Lobo
    Dec 22, 2025
    2.0
    If you'll add senior coffee to your kiosk I'll use it. Despite how horrible it is. Coffee good, food ok, trying to force people to use the kiosk is bad.
  • KW
    Kelly Weatherly
    Dec 18, 2025
    1.0
    wow….. people r getting more lazy … they insisted i order my food on the screen n lobby …. i had a big order…. why can’t u just take my order …. so i just left…. just do ur job….
  • KR
    Katherine Rasta
    Dec 16, 2025
    1.0
    Was charged $15 for a sausage McMuffin meal with no egg was given an English muffin with a tiny slice of ham in it
  • TA
    Tina Ashburn
    Dec 5, 2025
    1.0
    Never going there again. We are regulars. But the staff has gotten worse and worse and worse, and yesterday they would not even take our order! Too bad, because we are neighborhood people. Makes me wonder if they can't make change. Or don't care about their customers. Or what? I don't know.

Frequently Asked Questions About McDonald's

What are the general opening hours of this McDonald's location?

This McDonald's is generally open from 5:00 AM to 10:00 PM Monday through Sunday, with extended hours or 24-hour service on Thursday, Friday, and Saturday.

What are the drive-through hours at this McDonald's?

The drive-through is typically open from 4:00 AM to 1:00 AM Monday through Wednesday and Sunday, and 24 hours Thursday through Saturday.