McDonald's

3.3
2510 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2225 W Deer Valley Rd, Phoenix, AZ
85027, United States

Hours

Reviews

3.3
2,510 reviews
5 stars
854
4 stars
448
3 stars
410
2 stars
218
1 star
580

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiencing long wait times and incorrect orders.

Food Freshness

Many reviews highlighted issues with stale or old food, including undercooked items and poor quality.

Cleanliness

Customers frequently mentioned unsanitary conditions in the dining area and kitchen, with dirty tables and concerns about food safety.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.

Inconsistent Experience

While some customers praised specific staff members and had positive experiences, the overall feedback indicated a lack of consistency in service and food quality.
  • KW
    Karen Weidenheimer
    2 days ago
    5.0
    I went through drive thru around 2pm on November 22, 2025. They gave me my soda and had me park for food. However it was taking a long time and I noticed other customers were getting food before me even though they were behind me. I had to get to my job so I went in and asked for a refund and why. I also said I need to pay for the soda of course. Not only did they apologize, refund me no questions asked. They also gave me the food. Evidently the burgers took longer for some reason. I wanted to say thank you so much for the great customer service. I will be back. 😀I know customer service can be tough so I wanted to give appreciation.
  • MM
    Morgan Moss
    6 days ago
    1.0
    This is the worst McDonald’s in the area. EVERY time I’m told to park and wait an additional 10 mins no matter what I order. Yesterday was just a smoothie and frappe and I was told the same thing with one car ahead of me and none behind. This has been happening for months now with everyone else pulling over to wait as well. One of the managers that works nights is also extremely rude. I forgot to order a drink with my mobile order after waiting in the drive thru line for an entire 20 mins so I tried to order one at the window before I paid which I’ve done before, she told me no and to drive around and wait in line again. Lastly, I went one night around 11:45pm right before breakfast technically started at 12am and was told I couldn’t order for 10-15 more minutes (even tho I already did a mobile order and they cancelled it) because they didn’t want to do anymore dinner because they were prepping for breakfast but I couldn’t order breakfast yet either because of the time and wouldn’t have to park and wait to order.
  • RB
    Ranger Bob
    Nov 18, 2025
    2.0
    worst Sausage McMuffin with Egg I’ve ever eaten, the muffin was barely toasted and the entire sandwich was cold. I will not go back. It used to be you could count on McDonalds for a consistent experience…not this one for sure.
  • AA
    anon
    Nov 18, 2025
    1.0
    Ordered online before 10:30, so it was breakfast, got here right at 10:30 and they said they already canceled it. How is it that I can order it but it not be made and canceled by the time I get here. They should make it when it’s ordered.
  • SN
    Shyann Nardi
    Oct 25, 2025
    1.0
    When we came to this McDonald’s we paid for our order of two frozen cokes and a Dr Pepper. When we went to the second window, they said that the coke machine was broken, so we asked for a refund. The employee went and then we they came back they had two frozen cokes. It’s very weird to say that it’s broken and then all of a sudden have the drinks.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's located at 2225 W Deer Valley Rd?

The McDonald's at 2225 W Deer Valley Rd operates daily with hours generally from 4:00 AM to 11:00 PM Monday through Thursday, 24 hours on Friday and Saturday, and from 5:00 AM to 11:00 PM on Sunday.

Does this McDonald's offer drive-thru service and what are the hours?

Yes, this McDonald's has a drive-thru open daily from 4:00 AM to 1:00 AM the following day.