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McDonald's

3.2
(1869 reviews)
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Business Details

2427 W Thomas Rd, Phoenix, AZ
85015, United States
(602) 258-4421
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2427 W Thomas Rd, Phoenix, AZ
85015, United States

Hours

Reviews

3.2
1,869 reviews
5 stars
595
4 stars
296
3 stars
301
2 stars
175
1 star
502

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and poor handling of complaints.

Speed of Service

Many customers experienced extremely slow service, with long wait times reported consistently, even when the restaurant was not busy.

Cleanliness and Environment

Several reviews mentioned the store's cleanliness issues and the presence of a rough environment, impacting the overall dining experience.

Food Quality

Customers frequently complained about cold, poorly prepared food and inconsistent quality, leading to disappointment.
  • JN
    Jacob Niedner
    Feb 16, 2026
    1.0
    waited 25 mins for a mc chicken and large fry for it to come out cold, every time i come here they always take forever to get my food done
  • CG
    Chelsea Gomez
    Jan 30, 2026
    1.0
    Poor service employees doing nothing but talking walking around so slow just terrible needs to shut down
  • NO
    Nevik Osuna
    Jan 30, 2026
    1.0
    So slow Employees, just talking and walking around So ridiculous. Always getting orders. Mixed up. This is been like this for a while needs to get shut down
  • AH
    Angry Hobo1
    Jan 29, 2026
    1.0
    They don’t give you the items you pay for
  • BA
    Brittany Armanini
    Jan 14, 2026
    1.0
    Ladies in the drive through were rude and seemed like they didnt want to be there. I get we all have bad days but there was no effort. Even when we were handed our bag. No words were exchanged at all. We were confused but realized we had everything and left. Probably won't go back due to the lack of customer service.
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Certified February 22, 2026Yext Knowledge Graph
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