McDonald's

3.2
1862 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2427 W Thomas Rd, Phoenix, AZ
85015, United States

Hours

Reviews

3.2
1,862 reviews
5 stars
598
4 stars
295
3 stars
299
2 stars
175
1 star
495

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times for food orders.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, including poor handling of customer complaints.

Order Accuracy

Numerous customers experienced issues with incorrect orders and missing items, leading to frustration.

Cleanliness and Environment

The establishment was often described as dirty and located in a rough area, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, many reported issues with cold or poorly prepared items.
  • JG
    Jenifer Giger
    Dec 23, 2025
    1.0
    Service was extremely slow. You have to ask to open the bathroom which we never got a response.
  • LV
    Lyrikle's Vlog
    Dec 12, 2025
    1.0
    Discussing environmental totally inhumane for business/ the location is terrible/ filled with less fortunate people and of course upon most food chains fast food after being proven that McDonalds is service HUMAN MEAT, operate other processed foods that aren’t organically consumed/made. Due to having some tech issues with my debit card Yalls manager call upon herself to approach me very rudely snapping. At me like a dog. First off nobody no female nor male will disrespect me in such manner. Especially caucus over weight person. As Business owner Myself Of Lyrikle Voixe LLC, I do not approve of this location until environment is either cleaner or they shut it down for a month and do full mechanical cleansing on all their equipment nd power wash entire inside get some real produce in stores. Until then I’m taking down every branch of industry that’s disrespects me thinking there won’t be consequence’s.
  • SV
    Steven Valdez
    Dec 8, 2025
    1.0
    I rather leave no stars. And that’s because I go to this one all the time. Because it’s close to my home. Well, granted I only got two McDouble 5 or 6 dollars meals. Got home, and no McNuggets at all. So I tried calling over and over. With nothing but a busy tone.. so I decided to go in the morning for breakfast. Cuss remember I live near by. Well after placing my order and paying for r it. Ask the girl, because she lookd 16 or 17. Wat do I have to do about not receiving my nuggets. Instead of getting the manager. She explaind. I would have came back with in that hour. They would have replaced them for me. So I said, I’ll just call corporate. We’ll just like the restaurant . All I got was a busy tone over and over again. Moral of the story. Check yo bag before you leave the drive thru. Because that’s where they screwed up
  • SS
    Stanley
    Dec 7, 2025
    2.0
    Slow and rude employees, alarm was going off for the 10 minutes I was there, scary crowd, bathroom was out of order which really was inconvenient 👎 great food though
  • RM
    Rhonda Murray
    Dec 7, 2025
    1.0
    These people are incompetent!!! Order the Grinch meal. Pickle salt not included when it should've been, paid for extra big Mac sauce, they didn't put it on the burger. Ordered an extra chicken patty for the McChicken, they took the money but kept the extra chicken patty. Ordered extra pickle and onions on a burger, they didn't put them on the burger. Ordered hot mustard, they gave me honey mustard. Ordered a diet Coke, and they gave me regular coke. Seriously?!?!?!?! It's FAST FOOD!!!! It's not difficult!!! I will never in my life come here again. Waste of time and money!!!! Being as it is McDonald's, nobody will do the right thing and make it right. 100% HORRIBLE experience!!!

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 2427 W Thomas Rd, Phoenix?

McDonald's is open daily from 5:00 AM to 11:00 PM except on Sunday when it closes at 11:00 PM.

Does this McDonald's location offer drive-thru service and what hours is it available?

Yes, it offers drive-thru service from 5:00 AM to 11:00 PM every day.