McDonald's

3.4
2928 reviews
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Business Details

2845 W Thunderbird, Phoenix, AZ
85053, United States
(602) 938-4388
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2845 W Thunderbird, Phoenix, AZ
85053, United States

Hours

Reviews

3.4
2,928 reviews
5 stars
1,030
4 stars
542
3 stars
521
2 stars
251
1 star
584

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many experiences of long wait times and poor order accuracy.

Food Quality

Numerous reviews mentioned cold, incorrect, or poorly prepared food, leading to dissatisfaction with the overall dining experience.

Management Issues

Several customers highlighted problems with management, including lack of responsiveness to complaints and poor handling of customer service situations.

Cleanliness and Environment

Feedback indicated issues with cleanliness, particularly in the bathrooms and dining area, contributing to a negative atmosphere.

Inconsistent Experience

While some customers praised quick service and friendly staff, many others reported significant delays and a lack of organization, suggesting a highly variable experience.
  • RS
    Rodney Sledge
    2 days ago
    5.0
    Nice ,quiet,and busy! Love this place in the am.
  • AY
    aly yings
    5 days ago
    5.0
    Absolutely hands down the best McDonald's experience i have had in Phoenix. The gentlemen working the front was taking orders, walking orders to cars waiting in the drive- thru and came to our table. He inquired and how our meal was if we needed anything and he even refilled our sodas. He deserves recognition and a raise.
  • KH
    katryna holguin
    Jan 3, 2026
    1.0
    No one in the drive through, but I had to park and wait 10+ minutes for two mcchickens and a medium fry. That alone was fine. It was around 9 pm so I understand if they aren’t fully staffed so it takes more time. However, the food comes out and the fries are stale, cold, and hard. I asked for new fries and had to wait another 5+ minutes for hot fries that were still hard and tasted stale. I’m not sure if they just heated up the fries I handed back, but they were definitely not fresh. The two mcchickens were so dry and chewy that the meat had empty cracks in it and was maybe a quarter of an inch thick. Both had a whisper of lettuce and were cold. I don’t have high expectations for any mcDonalds but this was just sad.
  • EB
    Ella Bayardi
    Jan 2, 2026
    1.0
    Never gets food orders correct takes forever and food is almost always cold somehow
  • TT
    Travon
    Dec 22, 2025
    1.0
    Service is great but the food is terrible. IDK what they're doing here. I've asked for NO ONIONS all the time and they still give it to me with onions. And its also starting to look and taste like plastic!
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2845 W Thunderbird, Phoenix?

The restaurant is open Monday to Thursday and Sunday from 5:00 AM to midnight, and on Friday and Saturday from 5:00 AM to 4:00 AM.

Does this McDonald's location offer delivery services?

Yes, delivery is available with hours varying by day, generally from early morning to late night or early morning on weekends.