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McDonald's

3.3
(1100 reviews)

Business Details

2845 W Thunderbird, Phoenix, AZ
85053, United States
(602) 938-4388
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2845 W Thunderbird, Phoenix, AZ
85053, United States

Hours

Reviews

3.3
1,100 reviews
5 stars
384
4 stars
183
3 stars
164
2 stars
85
1 star
284

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the quality of their meals.

Staff Attitude

There were numerous complaints about staff being rude or unhelpful, contributing to a negative dining experience.

Operational Issues

Customers noted issues with order accuracy and delays, particularly during busy hours or when using delivery services.
  • FD
    Fullmetal Deku
    2 days ago
    1.0
    Went through curbside to get 3 drinks and 8 sandwiches. They gave me three sandwiches instead. When I contacted them about my missing sandwiches they said to come through the drive thru. The employee didn't even say anything just opened the windows and threw the bag with my missing sandwiches in the car then shut the window. I'm never coming back to this location.
  • NG
    Nathan G
    4 days ago
    1.0
    They told me to park after i ordered 2 small items in the drive thru. Still waiting after 10 minutes. Why not just make it then hand it to me? Its also 30 cents for a packet of ketchup here lol
  • TS
    tom schlott
    Feb 17, 2026
    1.0
    I went through the drive through on Sunday, waited 15 minutes which I was ok with, ordered 2 sausage,egg sandwich, and a large coke, paid the guy like $8.00,;went to pick up my food and I asked the young kid for 2 packs of ketchup, he looked at me and said you gave to.pay extra for condiments, I said for 2 packs of ketchup, he said yes, so I said ok here's a dollar he said you have to go though the line again and order the 2 packs of ketchup and pay for them, I have been to a lot of McDonald's in Phoenix, and never have I been so pissed off, he is lucky I did not throw my food back at him, this was the worst I ever been at a McDonald's, I own a business about 1/4 mile from them, employee 36 people I'm going to put a memo out saying if you go to that McDonald's for lunch, I will give you 3 days off without pay, but if you go to Whataburger which is across the street from them I will pay for your lunch, DO NOT GO THERE, IF YOU DO BRING YOUR OWN KETCHUP
  • KC
    K c
    Feb 15, 2026
    1.0
    make sure you receive your receipt at this location and I would suggest never using cash. The cashier tried to cheat me today 2/15 2:28pm and told me my total was $21 once I said I was paying with my card the total changed to $17 and instead of automatically giving me a recipe i had to ask for one. management Should definitely look into this location
  • MP
    Michael Pietrzak
    Feb 11, 2026
    1.0
    Misplace always gets my order wrong. And today I sat my drive through for over 10 minutes, as they helped line number one. And everybody had a back out of line number two. I ended up with no food now I have to get back to work.I would recommend not stopping here if you have any time restraints.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2845 W Thunderbird, Phoenix?

The restaurant is open Monday to Thursday and Sunday from 5:00 AM to midnight, and on Friday and Saturday from 5:00 AM to 4:00 AM.

Does this McDonald's location offer delivery services?

Yes, delivery is available with hours varying by day, generally from early morning to late night or early morning on weekends.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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