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McDonald's

3.3
(2118 reviews)

Business Details

2911 South 99th Avenue, Phoenix, AZ
85353, United States
(623) 907-3022
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2911 South 99th Avenue, Phoenix, AZ
85353, United States

Hours

Reviews

3.3
2,118 reviews
5 stars
742
4 stars
383
3 stars
331
2 stars
172
1 star
490

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.

Management Problems

Feedback highlighted poor management practices, including rudeness from managers and a lack of accountability for staff performance.

Food Quality

Several reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and missing components.

Staff Attitude

Customers frequently noted unprofessional and unfriendly behavior from staff, contributing to a negative dining experience.
  • JH
    Jorge Hernandez
    4 days ago
    1.0
    They prioritize drive threw above ALL else! Don't waste your time on a curbside pickup or going inside because you will be waiting forever watching the drive-thru moving at a steady pace. I've been sitting in the curbside pickup waiting for this food that I ordered 30 minutes ago!
  • NM
    Nono Mostasa
    Feb 5, 2026
    1.0
    I ordered the big Mac meal and they didn't have my Fry's and a 10 piece chicken nuggets how do I get my order if I order from you for delivery
  • EV
    Elizabeth Valencia
    Jan 28, 2026
    1.0
    GM manager not helpful at all ! Order not received and did. Not want to help me !
  • MZ
    Maria Zamora
    Jan 18, 2026
    1.0
    Long wait for a quick breakfast, almost 40 minutes of horrific waiting.
  • SS
    S
    Jan 16, 2026
    1.0
    I came into the drive-through Thursday morning around 1:30 AM worker was very rude though the intercom my soda was flat and food taste horrible and my french fries were upside down so they were scattered all over my food and when I put all my french fries in the box. It wasn’t even halfway full. Seems like they did this in purpose. After all this problem They also didn’t provide a receipt, which really piss me off because there’s a lot of scams going on with credit card fraud. So I called to complain to the manager immediately I recognized his voice over the phone that hand me my food thru the drive-thru and he lied to me on over the phone, saying that he was working in the back and it wasn’t him that hand me my food but it was the same manger Danny he shouldn’t be a manager in the beginning, lying to customers so I asked to speak to his general manager and he said that they would be in on Friday and hung up on me. I called this Friday The phone rang and someone pick up didn’t say anything and just hung up on me beginning I called again immediately back a woman picked up I asked if I could speak with a GM or manager she said she was the manager, which just got done hanging up on me first time I called and another very rude employee there at this location being hung up on by this manager female so I’m no longer gonna complain to the general manager here anymore I’ll be calling to report this to the better business bureau to explain why they’re not providing receipts, and why they lying to their customers after paying full price for service to have Unprofessional service from the same managers that don’t correct there problems smh I will never go to this McDonald’s location again!!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through service?

Yes, the drive-through is open 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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