McDonald's

3.3
2109 reviews
Get DirectionsCallWebsite

Business Details

2911 South 99th Avenue, Phoenix, AZ
85353, United States
(623) 907-3022
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2911 South 99th Avenue, Phoenix, AZ
85353, United States

Hours

Reviews

3.3
2,109 reviews
5 stars
740
4 stars
383
3 stars
329
2 stars
173
1 star
484

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for orders, especially during drive-thru and curbside pickups.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints regarding order mistakes.

Staff Attitude

Numerous customers noted unprofessional and rude behavior from staff, including dismissive attitudes and lack of customer service.

Cleanliness

The restaurant was often described as dirty, with unsanitary conditions in both dining and restroom areas.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of training for employees.
  • JS
    Joyce Sanchez
    5 days ago
    5.0
    Fantastic service! Employees were very friendly and restaurant was very clean
  • VL
    valentina lopez
    5 days ago
    1.0
    I literally JUST went to order. I got a double cheeseburger NO MUSTARD NO KETCHUP. The put extra ketchup and they didnt even put pickles or onions or anything else... they had 2 cars including me in the drive thru it's really not that hard to make a burger right. Yall gotta pay attention because it has happened multiple times it's honestly annoying.
  • CH
    Christian Hernandez
    Jan 3, 2026
    5.0
    Came in for breakfast after a long shift and my sandwiches were ready immediately after ordering and Wilfred's customer service was so on point. Such a chill spirit on my guy and his energy was a breath of fresh air here I am dead tired and he was just so friendly and so accommodating YALL NEEDA GIVE MY BOY A RAISE! Everyone on the kitchen staff was busy working and making sure everything looked tip top in their work area. Couldn't ask for better service all around. 10 outta 10.
  • MM
    Makenzie
    Dec 29, 2025
    1.0
    Ordered breakfast 30-45 minutes before breakfast closed, got to the restaurant 20 minutes before break closed, had to wait in line for over 20 minutes only to be told my order had been thrown away at 1030 when breakfast ended, and I wasnt able to get the food I ordered ahead of time and was told would be ready when I arrived, despite again having ordered ahead. From what I saw about 5-10 other orders were also treated this way. Would not reccomend this location, as they clearly do not respect customers or thier time.
  • AM
    adelina manquero
    Dec 27, 2025
    1.0
    Everyone here is not friendly. If you ever purchase a gift card and it does not work they will not what so ever help you. I would not recommend this location at all. Im i upset right now. How can a person run their business like this.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-through service?

Yes, the drive-through is open 24/7.