Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and overall lack of attention to detail.
Wait Times
Many customers experienced long wait times for their orders, both in the drive-thru and inside the restaurant.
Food Quality
Several reviews mentioned that the food was often served cold, overcooked, or not prepared to standard.
Management Issues
Customers expressed dissatisfaction with management, citing a lack of oversight and poor handling of customer complaints.
EE
Er
1 day ago
4.0
friendly service, good fries
JS
John Stevens
Nov 13, 2025
5.0
Was good for me my order was correct 💯
JT
James Thompson
Nov 12, 2025
5.0
Everything was on point.
SF
Samantha Flores
Nov 5, 2025
5.0
Orlando is the best manager there. I always see the guy multi-tasking. The drive through window, the front register, the window outside in the lobby. He has a great work ethic & moral. He will get places!
YE
Yeiny Escalante
Oct 27, 2025
1.0
They never have ice cream how are they going to advertise it and not have the product not good at all yall stacking
How can I place an order for delivery from this McDonald's?
You can place a delivery order online through the delivery URL or via the McDonald's App available on iOS and Android devices.
What payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-through service?
Yes, this McDonald's location has a 24/7 drive-through service available to customers.
Where is McDonald's located in Phoenix?
This McDonald's is located at 1844 W Baseline Road, Phoenix, AZ 85041, United States.
Are there any nearby restaurants or fast food options close to McDonald's?
Nearby dining options include Chipotle Mexican Grill, Taco Bell, Burger King, Subway, Pizza Hut, and Dunkin'.
What nearby places could I visit before or after dining at McDonald's?
You might want to visit nearby places like EOS Fitness for a workout, CVS Pharmacy for quick shopping, or enjoy a coffee at Starbucks close by.
Are there services nearby McDonald's for car maintenance or gas?
Yes, nearby services include Take 5 Oil Change, Chevron gas station, and Super Star Car Wash for car cleaning and maintenance needs.
How can I stay updated on McDonald's offers and rewards?
You can join MyMcDonald's Rewards to earn points for free food and follow McDonald's on social media platforms like Facebook, Instagram, Twitter, and TikTok.