McDonald's

3.5
3102 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3501 W Van Buren St, Phoenix, AZ
85009, United States

Hours

Reviews

3.5
3,102 reviews
5 stars
1,199
4 stars
536
3 stars
505
2 stars
225
1 star
637

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Wait Times

Customers frequently mentioned long wait times for both drive-thru and in-store orders, often exceeding 20 minutes.

Food Quality

Several reviews noted poor food quality, including cold items and unsatisfactory preparation.

Cleanliness

There were complaints about the cleanliness of the restaurant, with reports of dirty tables and unsanitary conditions.
  • BB
    B. B.
    Nov 17, 2025
    1.0
    Really slow service. App order do3snt help speed it up. Nor the workers that cant take orders right. Stay away from here.
  • CW
    CHRISTIAN WARRIOR
    Nov 13, 2025
    1.0
    These employees put the i in ignorant my coffee always has sugar when I tell them cream only, and don't put the lid on right either.
  • MG
    Maria Gonzales
    Oct 26, 2025
    3.0
    I use the app to order but there's always a problem. This is on Thomas and 23rd Ave.
  • NP
    Nicole Petty
    Oct 22, 2025
    3.0
    This place is not efficient, the morning shifts seem to be better. Staff is just barely above satisfactory. The night shift is absolutely horrible.
  • DB
    Derek Beecher
    Oct 20, 2025
    3.0
    You gotta ALWAYS check your order because they tend to forget items... and clearly say FRIES or you'll end up getting a SPRITE...

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3501 W Van Buren St, Phoenix?

McDonald's at 3501 W Van Buren St, Phoenix is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 and can be ordered online through their delivery URL.