Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
3,102 reviews
5 stars
1,199
4 stars
536
3 stars
505
2 stars
225
1 star
637
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Wait Times
Customers frequently mentioned long wait times for both drive-thru and in-store orders, often exceeding 20 minutes.
Food Quality
Several reviews noted poor food quality, including cold items and unsatisfactory preparation.
Cleanliness
There were complaints about the cleanliness of the restaurant, with reports of dirty tables and unsanitary conditions.
- BBB. B.Nov 17, 20251.0Really slow service. App order do3snt help speed it up. Nor the workers that cant take orders right. Stay away from here.
- CWCHRISTIAN WARRIORNov 13, 20251.0These employees put the i in ignorant my coffee always has sugar when I tell them cream only, and don't put the lid on right either.
- MGMaria GonzalesOct 26, 20253.0I use the app to order but there's always a problem. This is on Thomas and 23rd Ave.
- NPNicole PettyOct 22, 20253.0This place is not efficient, the morning shifts seem to be better. Staff is just barely above satisfactory. The night shift is absolutely horrible.
- DBDerek BeecherOct 20, 20253.0You gotta ALWAYS check your order because they tend to forget items... and clearly say FRIES or you'll end up getting a SPRITE...
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 3501 W Van Buren St, Phoenix?
McDonald's at 3501 W Van Buren St, Phoenix is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 and can be ordered online through their delivery URL.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's location has a drive-thru service open 24 hours a day, every day.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What pickup and delivery options does this McDonald's provide?
Options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Can I order McDonald's food using a mobile app?
Yes, orders can be placed through the McDonald's App available on both iOS and Android.
What kinds of food does this McDonald's serve?
This McDonald's offers a variety of menu options including burgers, sandwiches, breakfast items, coffee, ice cream, and frozen yogurt.
Are there other fast food restaurants near this McDonald's?
Yes, nearby fast food options include Burger King, Taco Bell, Subway, Little Caesars Pizza, and Tacos Don Marcos Phoenix.
Are there mobile phone stores close to McDonald's for customers who might need phone accessories or services?
Yes, nearby mobile phone stores include Cricket Wireless Authorized Retailer, Metro by T-Mobile, and Boost Mobile.
What local spots can customers visit before or after dining at McDonald's?
Customers can also visit Westdale Tavern for drinks, Suspiros Cakes Van Buren for bakery treats, and Coin Less Laundry if they need laundry services nearby.