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McDonald's

3.6
(1483 reviews)

Business Details

20210 N Cave Creek Rd, Phoenix, AZ
85024, United States
(602) 923-1835
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
20210 N Cave Creek Rd, Phoenix, AZ
85024, United States

Hours

Reviews

3.6
1,483 reviews
5 stars
575
4 stars
316
3 stars
249
2 stars
102
1 star
233

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others reported rude behavior and poor management.

Cleanliness

The location received positive remarks for cleanliness, with several customers noting it as one of the cleanest McDonald's they've visited.

Pricing

Many reviews highlighted that prices are significantly higher than other locations, leading to complaints about value for money.

Food Quality

There were numerous complaints about food quality, including cold fries and improperly prepared items, contributing to a negative dining experience.
  • SA
    Salina Aguilar
    4 days ago
    5.0
    Drake was very nice and proved great customer service.
  • SP
    Sara Palmer
    Feb 10, 2026
    5.0
    When our food was brought to our table they randomly gave us two fresh hot pies as well. Free of charge.
  • KM
    Katie Martinez
    Jan 25, 2026
    1.0
    this location always messes up my orders, if i order more than 1 thing, i guarantee something will be missing. most recently i spent 16 dollars on my meal and received 2 things after waiting 10 minutes.
  • JT
    James T23
    Jan 12, 2026
    5.0
    Order was ready no wait
  • BB
    Browneyez
    Dec 20, 2025
    4.0
    Not to bad didn't go inside the ice cream cones r allot better at McDonald's then Burger King

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's for regular dining?

McDonald's in Phoenix, AZ, is open daily from 5:00 AM to 11:00 PM.

When is the drive-through service available at this McDonald's location?

The drive-through is open daily from 5:00 AM; it closes at 11:00 PM on weekdays and Sunday, and at midnight on Fridays and Saturdays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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