McDonald's

3.4
1155 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10230 N 32nd St, Phoenix, AZ
85028, United States

Hours

Reviews

3.4
1,155 reviews
5 stars
404
4 stars
233
3 stars
194
2 stars
91
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers' needs.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and food not prepared as requested.

Speed of Service

Customers consistently mentioned long wait times in both drive-thru and in-store, often with little acknowledgment from staff.

Food Quality

Several reviews noted that food quality was inconsistent, with complaints about cold, old, or improperly cooked items.

Cleanliness

Multiple customers expressed dissatisfaction with the cleanliness of the restaurant, citing dirty tables and messy conditions.
  • TB
    Traci Benton
    2 days ago
    3.0
    Food was pretty good. That manager Chris is very rude.
  • JW
    Jason Willett
    2 days ago
    1.0
    I’ve had some seriously frustrating experiences at this McDonald’s location. First off, they nickel-and-dime you for everything! Adding cheese to a breakfast sandwich costs an extra 70 cents, whereas other locations include it for free. Then, the staff have a terrible attitude. Every visit, I’ve encountered employees who are rude and unhelpful. On top of that, I had a major issue with the mobile app order. I arrived to pick up my breakfast, only to find out it was canceled without any clear reason. When I asked the manager, he just shrugged and said it was because I ordered breakfast too late, even though the app gave me no indication of that. When I pointed out the flaw, he told me to “take it up with McDonald’s,” acting as if the franchise location isn’t responsible. It’s just an excuse. Lastly, their digital ordering system is flawed. I tried to use a reward and customize my order, but the system wouldn’t let me make simple substitutions. It’s clear they need to get their act together and improve their service and customer experience.
  • CM
    Christina Michaels
    Dec 18, 2025
    2.0
    I’m not sure what this McDonald’s has going on with the employees but every time I have been here it’s been some strange interactions with the employees and a long wait at an empty drive through. This evening the girl that took my order sounded like she was talking to\arguing with someone in the background. I waited about 10 minutes behind a single car and could tell the employees were overwhelmed and busy, but no one was in line and one customer inside. I don’t think the managers are to blame, the manager was doing everything based off what we observed. However my order was missing some items and I didn’t want to go back around in line.
  • MD
    Man Dude
    Dec 13, 2025
    5.0
    Whenever John is working I get the best service out of any McDonald's I've been to, the nuggets are always crispy, fries always fresh, and the time it takes to receive my food is half of other McDonald's locations. Thanks John!
  • MP
    melissa price
    Dec 10, 2025
    1.0
    This location is a block away from my home. I ordered the same sandwich every time. They repeat it back to me every time. They still give me the wrong sandwich every time. To Managment, don’t tell me to contact you via the website you guys never get back to anybody. Your location is poor with customer service. Your location is slow in the drive-through. Your location needs to understand English that’s my feedback

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 10230 N 32nd St, Phoenix, AZ?

McDonald's is open Monday to Wednesday and Sunday from 5:00 AM to 12:00 AM, and Thursday to Saturday from 5:00 AM to 2:00 AM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open Monday to Wednesday and Sunday from 5:00 AM to 12:00 AM, and Thursday to Saturday from 5:00 AM to 2:00 AM.