Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers' needs.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and food not prepared as requested.
Speed of Service
Customers consistently mentioned long wait times in both drive-thru and in-store, often with little acknowledgment from staff.
Food Quality
Several reviews noted that food quality was inconsistent, with complaints about cold, old, or improperly cooked items.
Cleanliness
Multiple customers expressed dissatisfaction with the cleanliness of the restaurant, citing dirty tables and messy conditions.
TB
Traci Benton
2 days ago
3.0
Food was pretty good. That manager Chris is very rude.
JW
Jason Willett
2 days ago
1.0
I’ve had some seriously frustrating experiences at this McDonald’s location. First off, they nickel-and-dime you for everything! Adding cheese to a breakfast sandwich costs an extra 70 cents, whereas other locations include it for free. Then, the staff have a terrible attitude. Every visit, I’ve encountered employees who are rude and unhelpful.
On top of that, I had a major issue with the mobile app order. I arrived to pick up my breakfast, only to find out it was canceled without any clear reason. When I asked the manager, he just shrugged and said it was because I ordered breakfast too late, even though the app gave me no indication of that. When I pointed out the flaw, he told me to “take it up with McDonald’s,” acting as if the franchise location isn’t responsible. It’s just an excuse.
Lastly, their digital ordering system is flawed. I tried to use a reward and customize my order, but the system wouldn’t let me make simple substitutions. It’s clear they need to get their act together and improve their service and customer experience.
CM
Christina Michaels
Dec 18, 2025
2.0
I’m not sure what this McDonald’s has going on with the employees but every time I have been here it’s been some strange interactions with the employees and a long wait at an empty drive through. This evening the girl that took my order sounded like she was talking to\arguing with someone in the background. I waited about 10 minutes behind a single car and could tell the employees were overwhelmed and busy, but no one was in line and one customer inside. I don’t think the managers are to blame, the manager was doing everything based off what we observed. However my order was missing some items and I didn’t want to go back around in line.
MD
Man Dude
Dec 13, 2025
5.0
Whenever John is working I get the best service out of any McDonald's I've been to, the nuggets are always crispy, fries always fresh, and the time it takes to receive my food is half of other McDonald's locations. Thanks John!
MP
melissa price
Dec 10, 2025
1.0
This location is a block away from my home. I ordered the same sandwich every time. They repeat it back to me every time. They still give me the wrong sandwich every time. To Managment, don’t tell me to contact you via the website you guys never get back to anybody. Your location is poor with customer service. Your location is slow in the drive-through. Your location needs to understand English that’s my feedback
How can I place an order online for delivery or pickup from this McDonald's location?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa payments.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers a drive-thru service.
Are there any local places near McDonald's to visit before or after your meal?
Nearby places include Home Fur Good animal shelter, Boite de Fleurs bakery, and Fine Line Tattoo Academy for tattoo and piercing services.
Is there a convenient grocery store close to McDonald's for shopping?
Yes, YASHA from RUSSIA, a grocery store and delicatessen, is located nearby for your shopping needs.
Are there any local professional services near McDonald's that might be useful?
Yes, nearby are North Phoenix Chamber of Commerce for business consulting, Arizona Legal Services for legal help, and Desert Dental for dental care.