McDonald's

Reviews

• AA

  Austen

  Oct 19, 2025
  1.0
  My girlfriend and I came to this McDonald’s around 10:30 on Saturday the 18th and have never been treated ruder by a manager in our lives. She was angry that they didn’t hear our order correctly and wanted a large. Proceeded to make a snarky remark about how the price went up and literally threw our change and our bag at us. Poor excuse of customer service and I would be disappointed if I knew one of my staff acted that way to people.
• AA

  allen

  Oct 6, 2025
  5.0
  It waa a long wait
• CM

  Carolynn McKeown

  Sep 23, 2025
  2.0
  Ordered from the app for pickup. No one greeted me when I entered the restaurant. My order took nearly 15 minutes to complete for a Big Mac meal without alterations to the order. This location is my favorite as they can't seem to get their act together. I've been in this area for nearly 30years, you'd think they would have figured it out by now.
• OO

  Oz

  Sep 11, 2025
  1.0
  Super slow service and totally overpriced.
• SS

  Sterling

  Aug 14, 2025
  1.0
  I came into this location on August 12, around 3:30 PM. I placed an order ahead of time through the McDonald’s app. I need a condiment for my order. I stood at the counter along with a few other customers that needed assistance for around 10 minutes. There is a tall, white male with a bald head that was only putting together shakes and ice cream cones for the The young lady working the drive-through window . He saw me in the other customer, standing at the counter several times, but chose to ignore us. It was very obvious and very rude. He is not the friendliest employee they have and I’ve seen him many times there. Eventually, a middle-age, Hispanic man came to the counter to help us. He’s wearing a green vest, not sure if he’s a manager. If he is, I do where she paid closer attention to the customer services employees are or are not providing. The gentleman with the vest was very busy and multitasking. He is always nice when I do see him. Around that same time, there was a young lady working behind the counter that came around the corner instead at the section where all the condiments were, but never looked at our way at the counter. This store always has terrible customer service for many years. It’s very disappointing. I understand a very busy at that time with everyone getting out of school, but aren’t we all at our jobs. That doesn’t give you the right to give poor customer service. Customers should be acknowledged even if it’s just to tell us they’ll be with us in a moment not just ignored completely. I avoid this location as much as I can, but sometimes I have to go and it’s disappointing almost every time the customer service I receive. I do have to say the morning staff is much more friendlier and quicker. There is another McDonald’s about five minutes away from this location on cactus Road. That manager runs that location beautifully. I think this one on Shay could take a few notes. The restaurant always seems messy/dirty. The trash cans are usually piled up, the tables appear to be greasy or have sauces on them, it doesn’t look or smell, clean at all. The drink station as well can be messy and sometimes L out of napkins.

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