Business Details
About
Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Phoenix.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
1,349 reviews
5 stars
755
4 stars
201
3 stars
129
2 stars
45
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported rude behavior and poor service experiences.
Product Quality
Many reviews highlighted issues with stale or cold donuts, with several customers expressing disappointment in the freshness and quality.
Availability
Customers frequently noted that the location often runs out of popular items and does not honor online promotions, leading to frustration.
Pricing Concerns
Several reviews mentioned that the prices for donuts have increased significantly, leading to perceptions of poor value.
Cleanliness and Atmosphere
The cleanliness of the location received mixed reviews, with some praising it while others noted a run-down appearance.
- PBPaydro Bizarro6 days ago5.0P very friendly service the employees were really great and provided us information on the deals that we had and how we can get more deals nothing to complain about whatsoever plus the donuts were good
- KRKarina RochaDec 31, 20251.0I went in on 12/31 5:30am for the “20.26” special and was told my the cashier that the special was only with a coupon. Meanwhile the website says otherwise. She could’ve at least honored the NYE deal but chose not to even with the website saying otherwise. What a joke
- NJNichole JonesDec 28, 20251.0I purchased a surprise bag from them off the app too good to go only to get a dozen of their basic glazed donuts despite them having quite a bit of a variety left in the display, so I was already a little disappointed but went to buy the 2 donuts my husband had been hoping to get only to have the bag snatched off the counter and taken away from me because she couldn't make change for the only bill I had. Without another word or thought she moved on to the next customer like I wasn't a big deal and she didn't have time to try and figure out a solution. She could've swapped out two of the donuts in the dozen I had just picked up but guess that thought never crossed her mind. Considering how close it was to closing she could've just given them to me but I wasn't expecting that but it would've definitely saved the experience I was having a great deal. Absolutely horrible customer service and I won't be returning to this location or buying anything from them again (not that I was really able to buy much from them today). I really expected more from Krispy Kreme but perhaps I shouldn't have.
- AAandrew aguileraDec 26, 20251.031st Ave Indian school could honor their own buy one at regular and another for $1. So boo that place....
- ABAnahi BlancoDec 13, 20251.0Yall need to do better, did not greet customers, asking dumb questions regarding birthday rewards & flat out being rude talking about “well you could’ve just told me that.” Do better. Horrible service
Frequently Asked Questions About Krispy Kreme
What are the regular operating hours of Krispy Kreme in Phoenix?
Krispy Kreme Phoenix is open daily from 5:30 AM to 8:00 PM.
Does Krispy Kreme offer a drive-through service and what are its hours?
Yes, Krispy Kreme Phoenix has a drive-through open daily from 5:30 AM to 8:00 PM.
Can I order Krispy Kreme doughnuts online for pickup or delivery?
Yes, you can order online for pickup or delivery via their website or the Krispy Kreme app.
When are Krispy Kreme's Hot Light Hours and what does it mean?
Hot Light Hours are from 7-9 AM and 5-7 PM when fresh Original Glazed® Doughnuts are hot off the line and free to customers.
What types of payment does Krispy Kreme Phoenix accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Krispy Kreme Phoenix wheelchair accessible and does it welcome families?
Yes, the location has wheelchair accessible restrooms and welcomes families and the LGBTQ community.
What are some nearby fast food options near Krispy Kreme Phoenix?
Nearby fast food options include Dunkin Donuts, Wingstop, McDonald's, and Little Caesars Pizza, perfect for varied meal preferences before or after your visit.
Are there any nearby medical centers around Krispy Kreme Phoenix?
Yes, nearby medical facilities include Western Dental, One Medical Seniors: John Carlyle Schlabach, MD, Iora Primary Care, and Cute Smiles for Kids and Orthodontics.
What stores for mobile phones and electronics are close to Krispy Kreme?
T-Mobile and Total Wireless are nearby mobile phone and telecommunications stores where you can shop before or after grabbing a treat.
What makes Krispy Kreme Phoenix unique compared to other donut shops nearby?
Krispy Kreme offers the iconic Original Glazed® Doughnut fresh during Hot Light Hours, a wide range of seasonal collections, and exclusive rewards via their app for new doughnut varieties and offers.