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Jimmy John's

3.7
(177 reviews)
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Business Details

35004 N North Valley Pkwy, Phoenix, AZ
85086, United States
(602) 354-8460
https://locations.jimmyjohns.com/az/phoenix/sandwiches-4230.html

About

Sandwich Restaurant

Location

Jimmy John's
35004 N North Valley Pkwy, Phoenix, AZ
85086, United States

Hours

Reviews

3.7
177 reviews
5 stars
99
4 stars
15
3 stars
14
2 stars
10
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendliness of the staff, there were numerous complaints about poor service, rudeness, and lack of responsiveness from management.

Order Accuracy

Several reviews highlighted issues with incorrect orders, including missing items and wrong sandwich preparations, leading to frustration among customers.

Speed of Service

Many customers noted that the service was not 'freaky fast' as advertised, with long wait times reported both in-store and at the drive-thru.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and tasty sandwiches, others reported stale bread and poorly made sandwiches.

Cleanliness

The cleanliness of the restaurant was mentioned positively by some, but others noted that it was not up to standard, especially during busy times.
  • LF
    Lindsey Furbacher
    Dec 18, 2025
    5.0
    I had a wonderful experience with the cashier named shay at this location! She was very personable and friends to chat with. This is the first time I have ever had an experience with a jimmy John's employee that was pleasant and talkative. Thank you for having her as your employee!
  • JM
    James Montoya
    Dec 1, 2025
    5.0
    Absolutely love coming here for lunch and the staff is exceptionally friendly. Josh the manager runs an efficient shift and is very knowledgeable. Stellar team’
  • TZ
    Trenton Z
    Oct 4, 2025
    1.0
    Two shaved pieces of turkey on the whole sandwich. They charge an awful lot for their bread.
  • CL
    Careline Locke
    Sep 27, 2025
    5.0
    I’ve truly never had a bad experience here. Top notch every time!
  • TB
    Teri Bull
    Dec 21, 2024
    2.0
    I order a slim plain today and the guy taking the order did not listen. I get home only to find that it had everything on it. I cannot eat mayo. The time before we went there and their bread was stale. Not happy.
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