Jimmy John's

3.6
244 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3110 N Central Ave, Phoenix, AZ
85013, United States

Hours

Reviews

3.6
244 reviews
5 stars
109
4 stars
43
3 stars
22
2 stars
19
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, unresponsive staff, and issues with online orders, leading to frustration.

Food Quality

While some customers enjoyed the sandwiches, others experienced problems with freshness and incorrect orders.

Management Concerns

Several reviews highlighted poor management practices, including inconsistent hours and lack of communication.

Positive Experiences

Despite the issues, there were positive mentions of friendly staff and quick service during less busy times.
  • SM
    Shawn Jannasch (MMZ_Thumper)
    Oct 24, 2025
    3.0
    It's Jimmy John's. They're all pretty much the same!
  • JH
    jordan hinson
    Oct 22, 2025
    1.0
    so i had called and asked for a refund on my “unwich”. i don’t know why they stuff basically the whole thing with lettuce while the wrap itself is lettuce. seems odd to me. the issue was the lettuce was pink and brown all over, and no. it wasn’t from the tomatoes. the “GM” tried to tell me that it’s fresh daily. and the other issue i had with the unwich was the fact that is was swimming in mayo. she tried to tell me it was the normal amount. you look at these pictures and you tell me that’s “normal”. it was hardy even wrapped! it was basically a lettuce boat. she then proceeded to offer me $20 credit AND a refund which i thought was kinda odd. sure it was nice, but why? after trying to convince me that the unwich was perfect. i declined the credit because i try not to go to this jimmy john’s as i always have an issue here. she then was basically hounding me to tell her about my other experiences. it was just weird i can’t explain it. anyway. after all that convincing she was doing i finally got my refund back. my coworker ordered the same thing and she couldn’t eat hers either.
  • LS
    Les Stipp
    Oct 16, 2025
    3.0
    It's filling and average.
  • RN
    Rebecca N
    Oct 14, 2025
    2.0
    Open til 5?! On a Sat?! There are no hrs posted on the door. Not the first time this has happened. Like if you are "Open" why is your door locked? Or if you are closed maybe post that on the door. The location looks deserted most times anyways.
  • AC
    Angel Cisneros
    Sep 28, 2025
    1.0
    Horrible service. They receive online orders just to cancel them 2 hours later, they don’t answer their phone. Whoever’s running the place is a joke and should probably be fired. Stop doing online orders you can’t handle them!!!!